Neil Mendonza

Experience

• 

  The Western India Plywoods Ltd

  Nov 2013 - Feb 2014

  Graduate Engineering Trainee(G.E.T)

  Part of the team responsible for the operation and maintenance of R O plant.Part of the team responsible for the operation and maintenance of De-mineralising plant.Part of team responsible for the operation and maintenance of wood fired boiler.Carried out preventive and breakdown maintenance of the plant comprising of Hydraulic presses, air compressors, pumps, control valves etc.Investigated equipment failures to diagnose faulty operation and made appropriate maintenance recommendations.Assisted drafters in developing the structural design of products using drafting tools or computer-assisted equipment software.Promoted and implemented process improvements company-wide. Show less

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  MICCO Travel

  May 2014 - Jun 2015

  Operations Coordinator

  Supervised ongoing operation.Ensured regular operation planning was undertaken and implemented.Supervised and handled a team of Above 30.Ensured high level of Customer Service is maintained.Increased sales.Co-ordinated and Handled airways ground handling agents.Co-ordinated directly with airlines.Handled Calogi and Calogi accounts.

• 

  Zomato

  Jul 2015 - Nov 2019

  Part of the Launch team for Zomato logistics in the UAE.Achieved 33% reduction in the cost burn per order.Achieved 50% increase in fleet efficiency.Designed and implemented processes to ensure continuos improvement in operation efficiency.Involved in key decision making pertaining to team structuring, hiring of sub contractors, process formulation , formulation of a 6 month plan etc.Ensured that the targets in terms of utilisation and capacity planning are achieved as per projected plans on a regular basis by analysing data and making necessary recommendations/corrections.Prepared hiring targets for the city basis the demand growth plan.Continuously built efficiency in support processes.Overlooked day to day ground-level operations.Planned the scale up and expansion.overlooked the revenue payout towards the 3rd party suppliers. Show less Overlooked after- sale Training , implementation and service for clients.Formulated and standardised a process for asset tracking and management.Formulated a process for ticket management - post sale client requirements.Helped to Launch Zomato Online order in Sharjah and Ajman (post sales).Co-ordinated with the sales and content teams to ensure newly acquired clients are trained and taken live on Online order timely.Co-ordinated with the central tech team for UAE.Co-ordinated with the local Account management team to ensure required uptime is maintained for UAE.Ensured that the existing client base are catered to in terms of app/ device troubleshooting. Show less Managed and grew relationships with the Clients: identifying opportunities and taking initiatives to grow the business of accounts. Analysed data and ensured month on month growth of client business by increasing their orders and reducing rejections.Helped clients scale up their businesses by making decision on aspects like pricing and coverage of delivery areas.Owned all aspects of client satisfaction and helped solve issues, troubleshooting when required.Designed monthly/ quarterly initiatives for key clients and ensured that internal stakeholders were kept up-to date on the progress.Developed plans for the key customers, managed expectations and contributed towards a high level of client satisfaction by driving growth for them.Discussed and evolved campaigns in line with the client's marketing and sales objectives.Acquired new clients and prevented clients from churning out. Show less

  • Operations Manager - Logistics

    Feb 2018 - Nov 2019

  • Operations Manager - Online order

    Mar 2016 - Jan 2018

  • Account Manager

    Jul 2015 - Feb 2016
• 

  TrotDrive

  Dec 2019 - Oct 2020

  Business Head

  Conducted research, producing detailed business plans for improved commercial opportunities and expansion.Key part of decision making along with the investor.Focussed on Product development and ensured that a high quality product was developed based on company and market requirements also adhering to budget constraints.Considered business demands and customer preferences to develop pricing structures and marketing plans.Overlooked the setup of the sales,marketing,finance and operations teams.Overlooked the initiation of sales and operation.Designed and implemented processes for sales and operations to ensure smooth running.Carefully analysed customer and market insight to improve product.Provided effective solutions to problematic situations, ensuring smooth business running.Provided expert leadership, effectively communicating strategic goals and implementing processes to achieve them.Designed and implemented a process for continuos competitor analysis.Worked closely with the Operations team to achieve fleet efficiency of 0.7 within a span of 3 months.Actively involved in operations planning to ensure cost efficiency.Grew order volumes to 250 orders per day.Resolved problems with high-profile customers to maintain relationships. Show less

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  Talabat

  Nov 2020 - Aug 2021

  City Manager

  Overseeing all daily logistics related operations Directing, optimising and coordinating full order cycle Leading communication with external suppliers Supervising, coaching multiple rider managers and rider trainers Overseeing and ensuring restaurant on-boarding and trainingSetting up SOPs, policies and tools for safety / compliance of riders and partnersHelping with coordination of marketing campaigns and activities across all brand entitiesCoordinating with country logistics head on operational zone setup and special projectsResponsible for cities rider experience and satisfaction scoreProviding weekly updates to country management on projects & performance progress Show less

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  Wheels Delivery Services LLC

  Sept 2021 - Jan 2024

  Business Head

  Initiated and oversaw all processes pertaining to obtaining of trade license.Conducted extensive research on all government regulations and requirements required for uninterrupted running of the business. Initiated and oversaw all processes pertaining to achieve adherence to all regulations required by the Government of the region.Leading from the front - resolving problems, delegating responsibilities, and maintaining morale through difficult timesNetworking - Interaction with possible investors, consumers, suppliers, partners, industry leaders, and others.Market analysis - Competition, costing, profitability, loopholes, restrictions, and so onBuilding an effective business plan and keeping a close eye on it making any necessary changes as and when needed.Assessing Risks and opportunities.Accountable for the company’s financial health.keeping track of KPIs on a regular basis and devising tactics to supplement and improve the current performance measures.Managing stakeholders. Show less

• 

  Elite Co.

  Dec 2022 - now

  Operations Manager