Russ Ibay

Experience

• 

  Experian

  Jun 1997 - Apr 2001

  Computer Operator
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  Edward Hospital

  Nov 1999 - Jul 2007

  This position is where I learned most of the experience I possess right now. I handled more responsibilities, learned more about the technology, and gained most of my knowledge that I still used everyday towards my job. Fix computer, printers, troubleshoot user's computer issues and help them resolve the problem. Did various projects that it was assigned to me. Answer phone calls, and troubleshoot issue over the phone. Fixed minor issues such as replacing mouse and keyboard, patient phones. Run reports.

  • Computer Specialist

    Jul 2003 - Jul 2007

  • Computer Technologist

    Apr 2001 - Jul 2003

  • Helpdesk Representative\ Computer Operator

    Nov 1999 - Apr 2001
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  Edward Hospital

  Oct 2012 - now

  Currently learning, training, and in the Position as the Team Lead of the ISS Tech Services for Edward Hospital. Everyday is a new experience, and I am slowly getting use of my new responsibilities. But something will never change. More Work! Which is good for all of us. In addition to my System support Specialist role, I am also learning the PACS system...with the help of my Mentor Jeff Hanson; I am acquiring the knowledge that I can use to work in the field of the Pacs World. Administer Active Directory, create ID for new users, computer accounts, and exchange account. Troubleshoot PCs such DELLS, HPs, IPADS, Build, and repair Desktops and laptops. Performed software upgrades, equipment maintenance and troubleshoot applications error. Installed Thin clients, activate network connectivity for pcs, printers (DHCP), and wireless networks. Support users and home users. Inventory equipment, document new installed softwares and hardwares. I also work with Analyst, Programmers, and Project Managers for some of my projects and job duties, such as opening a new EMG site, or a new business that have been acquired by Edward Hospital. Train new hire level 1 technicians.Software Knowledge: Meditech, Window 95, 98, 2000, XP,Vista, and Windows 7 and Windows 8. Citrix Applications, Office Products - MS Word, Excel, Outlook, PowerPoint, Access. VM configuration, Wyse device, configurations, Wireless configurations, Rightfax.Hardware: Dell,HP, and Fujitsu desktops and laptops, HP Printers, Xerox Copiers, Fujitsu Scanners, and handheld scanners. IPAD, Android Devices, and IPHONE Show less

  • Systems Support Specialist Lead

    Feb 2015 - now

  • Network Administrator

    Jul 2007 - now

  • Systems Support Specialist II

    Oct 2012 - Feb 2015
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  Edward - Elmhurst Heathcare

  May 2015 - now

  Technical Team Lead

  Team Lead – I am responsible for my Team’s success. My job is to get the task done by using all of the resources available to me, but not limited to using other Team Members to fulfill the need of the organization. I COORDINATE – with vendors, contact them, and work with them to work on various projects for the organization. Among these are implementation of new applications, and opening new medical clinics.I DELEGATE – and manage the flow of day to day operations of the Hospital. I involve my Team Members to do projects and motivate each one of them to work as a Team. I DELIVER – the best customer service. In my 15 years of experience as an IT I always remember what my peers had thought me, and that is treat people the way you want it to be treated. I DELIVER the best quality and efficient customer service to our users, and making sure that my Team members do as well. Show less