Lindsey Olson

Experience

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  The Dance Center

  Sept 2004 - Sept 2016

  Dance Instructor & Choreographer

  • Instruct grade school and middle school girls in ballet, jazz and tap dance• Act as a leader and role model to the students• Choreograph multiple dance numbers for ballet and jazz performances annually• Create and lead engaging and active weekly classesThe Dance Center - http://www.thedancecentermn.com/

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  Moose Country Bar and Grille

  May 2006 - Jun 2008

  Waitress

  • Developed a strong command of working and thinking fast on my feet• Enhanced time management and prioritization skills

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  Target

  Aug 2007 - Sept 2015

  • Served as Agile Product Owner for pharmacy dispensing system - new functionality team• Spearheaded market introductions of technology solutions for hearing and visually impaired patients • Managed and lead enhancement process for pharmacy dispensing system • Prioritized defect management of pharmacy dispensing system and prescription label • Assisted with cycle release testing of pharmacy dispensing system and prescription label• Developed and maintain relationships with internal and external partners to assist with improvement of pharmacy dispensing system and interfaces • Supported 1672 pharmacies by answering questions regarding prescription processing, to ensure guest service at an 86% completion rate within 24 hours Show less • Provided onsite and remote store support during the implementation of a vendor developed pharmacy dispensing system to 1672 pharmacies • Developed, implemented and maintained a training strategy for the new pharmacy dispensing system for 14,000 store team members and 200+ headquarters partners • Supported stores by answering questions regarding prescription processing, to ensure guest service at a 72% completion rate within 24 hours • Managed defect prioritization of vendor software, resulting in issue resolution and decreasing open issues by 39% • Assisted with cycle release testing of pharmacy dispensing system Show less • Led store support team who resolved prescription billing issues, to ensure Target reimbursement and a 91% guest service completion rate within 24 hours• Provided level 2 support, resolving escalated prescription processing and billing questions from store teams • Created and maintained internal reporting dashboards for quality and productivity metrics • Developed training and standardized communication processes for my team and partner teams • Assisted with implementation of D.0 pharmacy industry claim standard change by insurance plan file scheduling, plan updating and support resulting in 2012 company best team award • Selected to participate in evaluation and selection of vendor dispensing system solution Show less • Provided store support by answering questions regarding prescription billing issues to ensure Target reimbursement and a 86% guest service completion rate within 24 hours • Supported stores during the rollout of a Target developed pharmacy dispensing system to 134 locations • Managed peer schedule to support stores across 4 time zones during rollout of new dispensing system • Served as client manager for Business to Organization Flu Program• Led Pharmacy Fraud, Waste, and Abuse claim investigations and resolutions Show less

  • Senior Healthcare Analyst

    Oct 2014 - Sept 2015

  • Healthcare Business Process Consultant

    Sept 2013 - Oct 2014

  • Lead Pharmacy Claims Billing Specialist

    Nov 2011 - Sept 2013

  • Pharmacy Claims Billing Specialist

    Aug 2010 - Nov 2011

  • Certified Pharmacy Technician

    Aug 2007 - Aug 2010
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  Hollstadt Consulting

  Aug 2015 - Mar 2016

  Project Manager

  • Worked with OptumRx’s Business Initiatives Department as a senior project manager on multiple projects.

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  Optum

  Mar 2016 - now

  Responsible for the leadership, development, and execution of the Omni-Channel experience blueprint as we transform from a single-channel to multi-channel to omni-channel service organization. Partnering with business operations executives as I lead them through this change. • Developed the telephony consumer experience for multiple lines of business• Managed business relationships and delivered against strategic goals• Provided executive visibility to timelines and value being delivered • Mobilized efforts to train call center staff on a new pharmacy dispensing system across all existing and new call centers. • Cataloged legacy organization telephony infrastructure data, during a company merger. • Managed the timelines, project plans, resources, and escalation process to implement an IVR system for the specialty call centers.

  • Associate Director

    Feb 2021 - now

  • Manager, Consumer Experience

    Jun 2017 - Feb 2021

  • Project Manager - Specialty Business Initiatives at OptumRx

    Mar 2016 - Jun 2017