Rebekah Straneva

Experience

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  Boston Children's Hospital

  Sept 2013 - Aug 2016

  Project Management· Spearheaded process improvement initiatives as a project manager, leading to significant time and cost savings· Co-led a Lean Six Sigma Green Belt project in collaboration with the Emergency, Finance, and Billing Departments to improve collection of copayments at time of care, aiming for a 95% collection rate· Focused on quality initiatives and program implementation, improving both clinical care and the administrative experience for patients and families· Served on the Patient Experience Committee and the PressGaney Survey Committee, identifying areas for improvement and developing strategies to implement those changes· Led the Emergency Department Security Panel and developed a new visitation policy that improved security and patient privacy· Secured a $15,000 grant to implement 24/7 badging of visitors and link the system to the National Sex Offender Database, which improved security in the Emergency DepartmentTeam Management· Conducted interviews and provided detailed onboarding for new hires, ensuring a smooth transition to the department· Developed continuing education curriculum and Individual Development Plans (IDPs) for administrative staff, providing opportunities for professional development and advancement· Created the “Emergency Department Employee of the Month” award to recognize and celebrate the contributions of outstanding staff members· Audited and monitored the day-to-day operations of administrative staff to ensure compliance with policies and procedures· Coordinated one-, three-, and six-month evaluations for new hires to provide feedback and support their professional development· Planned and led monthly meetings for approximately 45 staff members, keeping them informed of departmental goals and initiatives· Organized team and department-wide trainings on a variety of topics, including LGBTQIA+ diversity and inclusion awareness, HAZMAT, and active shooter preparedness Show less · Orchestrated patient care in the Emergency Department, collaborating with clinical staff, administrative staff, referring hospitals, and patients/families to manage the flow of patients.· Processed patient admissions and discharges in a timely and accurate manner, ensuring that patients received the care they needed when they needed it.· Collaborated with Social Work and the Massachusetts Department of Children and Families to provide comprehensive care to patients and families in need.· Leveraged my experience and expertise to support managerial staff in the successful implementation and execution of departmental and hospital-wide programs and initiatives. Show less · Provided administrative support to a multidisciplinary team of 25+ physicians, helping them to evaluate rare medical cases from around the world.· Managed the scheduling of patient appointments and procedures, guaranteeing that patients received timely and efficient care.· Delivered exceptional customer service to patients and referring clinicians, resolving issues promptly and courteously by listening to their concerns, providing solutions, and following up to ensure satisfaction.· Improved operational efficiency by streamlining the creation of digital medical records, obtaining referrals and prior authorizations, and processing department billing invoices. Show less

  • Patient Experience Coordinator

    Feb 2015 - Aug 2016

  • Ambulatory Service Representative

    May 2014 - Feb 2015

  • Administrative Assistant

    Sept 2013 - May 2014
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  Fulbright Bulgaria

  Sept 2016 - Jul 2017

  English Teaching Assistant

  • Awarded a prestigious US Fulbright Grant to teach English in Bulgaria.• Gave students the skills and knowledge they needed to pass the Cambridge English: First (FCE) exam.• Mentored the E.G. Plovdiv Creative Writing Group, winners of the Bulgarian National Creative Writing Competition.

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  VUS - The English Center

  Jul 2018 - Aug 2020

  English Language Teacher

  • Developed and delivered exam preparation courses for IELTS, KET, and PET, and conducted mid-course assessments and evaluations to track student progress and identify areas for improvement.• Provided training and support to new hires on company policies, procedures, and curriculum, ensuring that they were able to quickly and effectively contribute to the team.• Led a team of 45 teachers and acted as a resource and point of contact for questions and concerns, guaranteeing that the team was able to effectively collaborate and achieve its goals. Show less

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  Language Link Vietnam (LLV)

  Feb 2019 - Jan 2021

  • Developed and implemented a training program for public school teachers in Vietnam, in collaboration with the Vietnamese Government and Department of Education, resulting in an 80% pass rate and improved student outcomes• Provided leadership and mentorship to a team of 20 teachers and 10 TAs, cultivating a positive and supportive work environment, and serving as the first point of contact for issues, concerns, and queries.• Oversaw the end-to-end recruitment process for both Vietnamese and foreign staff, meeting the company's hiring goals and ensuring that all hires met the company's high standards. Show less • Developed, modified, and edited curriculum and textbook materials for corporate clients, ensuring that they met the needs of the target audience and were aligned with the company's educational goals• Recorded voiceovers for audio components of textbooks and materials, providing clear and engaging narration that enhanced the learning experience for students• Administered English placement and progress exams on behalf of the company, accurately assessing students' English proficiency levels and providing valuable feedback to help them improve their skills• Instructed students in business English and interview skills, helping them develop the language and confidence they need to succeed in the workplace Show less

  • Academic Coordinator

    Aug 2020 - Jan 2021

  • English Teacher, Examiner, and Content Developer

    Feb 2019 - Aug 2020
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  Apax Leaders

  Jan 2021 - May 2022

  • Led a diverse team of 12 Employee Relations and Human Resources professionals, providing strategic direction and support to create an inclusive work environment, resulting in a positive and productive work environment.• Championed the development of inclusive workplace policies, resolving complex and sensitive employee relations issues, including conflicts, grievances, and legal matters in a timely and efficient manner, while maintaining confidentiality and protecting the rights of all parties involved.• Provided expert guidance and support to foreign staff on work permit, visa, and temporary residency application processes in coordination with the Vietnamese Department of Labor and Immigration, which helped to ensure that all staff were in compliance with all applicable laws and regulations and reduced costs by over 50%.• Effectively communicated company-wide changes and updates to employees through a variety of channels, including email, intranet, and face-to-face meetings, resulting in a 90% increase in employee engagement.• Developed and implemented SOPs and policies regarding Human Resources and Employee Relations to ensure compliance with all applicable laws and regulations, protecting the company from legal liability.• Served as the primary point of contact between representative Embassies and Consulates of foreign staff to ensure compliance, safety, and security of all employees, and built strong relationships with key stakeholders.• Built and maintained strong relationships with Teacher Management, branch managers, customer service, and centers managers to identify and address needs, issues, and forecast future developments, ensuring that the company's recruitment strategy was aligned with its business goals. Show less • Provided strategic direction and leadership to a team of 7 Human Resources professionals, enhancing the support and guidance necessary for employee success and satisfaction.• Developed and implemented clear, concise, and consistent reports for the Board of Directors and CEO, aiding in improved decision-making.• Overhauled disciplinary, termination, and onboarding procedures, ensuring fair and consistent treatment of employees.• Ensured the smooth operation of onboarding and off-boarding processes, which helped new and departing employees to have a positive experience.• Monitored and managed company-wide communication platforms, including Microsoft Teams and Slack, maintaining an informed and engaged workforce. • Designed and executed SOPs that ensured fair treatment of all employees irrespective of their background.• Led a team of 5 Recruiting professionals to review, screen, and interview overseas and internal candidates, resulting in a significant increase in the number of qualified candidates hired.• Conducted candidate outreach on social media and external advertising platforms, helping to increase the visibility of the company's open positions.• Established and nurtured new and existing recruitment partnerships, expanding the company's talent pool.• Facilitated the nationwide transfers and placement of staff, which ensured that all positions were filled in a timely and efficient manner, meeting the company's hiring goals. Show less • Successfully managed the entire teacher recruitment process for the South, including internal transfers and external candidates• Collaborated effectively with Teacher Management, HR, and Training Departments to guarantee a smooth and efficient recruitment process• Assigned new teachers and internal transfers to centers based on their skills, experience, and preferences• Screened applications, conducted interviews, and resolved teacher queries in a timely and efficient manner• Provided support and guidance to all incoming teachers to help them transition smoothly into their new roles• Analyzed and reported weekly and monthly data to track the progress of the recruitment process and identify areas for improvement Show less

  • Head of Employee Relations

    Mar 2022 - May 2022

  • Human Resources & Recruitment Manager

    Jul 2021 - Feb 2022

  • Recruitment Coordinator

    Jan 2021 - Jun 2021