Arianna Smith

Experience

• 

  Four Seasons Hotels and Resorts

  May 2010 - Jul 2011

  Server

  •Represented a luxury service environment by efficiently delivering services in a timely and sincere manor•Consistently achieves the company’s core and culture standards ensuring the sequence of service steps are in the best sequence for each guest•Created a memorable experience for all guests by adapting and responding to individual needs•Exceeded guest expectations by providing meaningful and insightful information and product knowledge•Formulated and applied various promotional strategies in order to market holiday events Show less

• 

  The Upper Crust

  Jan 2013 - May 2013

  Event Server and Bartender
• 

  Apex Systems

  Jun 2013 - now

  Engagement Delivery:• Manage day-to-day engagement delivery, including the resolution of any matters that arise and related communications with clients and Engagement MD• Manage clients’ expectations and related communications • Provide detailed tracking of Tasks and Deliverables• Ensure quality and timeliness of Deliverables• Prepare estimates at completion and monitor/resolve any budget overruns/shortfalls• Provide status reports of work on all active engagements• Manage scope and financials for engagements and assist in keeping the engagement on track for time, budget, and deliverables • Monitor engagements, ensuring scope and contract compliance• Manage quality of Delivery and communicate to client and Engagement MD if issues arise• Performance management for engagement teamsSales Support:• Estimate and scope new project opportunities in support of Apex sales professionals• Preparation of estimates and budgets for new engagements• Develop new business with new and existing accounts• Coach and mentor IT staffing professionals to enable them to sell new IT Services opportunities in existing accounts• Support existing Apex sales team members to position, propose, sell and close new IT Services business• Develop and maintain client manager-level relationships Show less • Managed financials for all Consulting Services engagements within the Communications Industry• Estimated budgets for new engagement opportunities in support of National Account Teams• Followed new engagements from inception to execution to ensure contractual compliance guidelines were being met and documents were stored accordingly• Tracked project budgets based on current burn and forecasts for multi-million dollar deals to understand estimates at completion on a weekly, monthly, quarterly, or as needed basis for internal and external customers• Reconciled budgets based on actual invoices against proposed budget for each SOW• Developed detailed reports alongside Engagement Management team to track financial health and project deliverables Show less • Supported a Fortune 100 customer within the technology industry with the overall implementation of a desktop migration project plan, incorporating tasks from various front and back office components to ensure that assets were refreshed across numerous military bases across the US• Communicated project status, including progress, risk, and any issues that may have an impact on project delivery • Worked closely with customer to develop a schedule to deploy resources to work locations across the US• Contributed to and actively supported the account strategy plan to ensure that confidential and time sensitive documents were sent, received, and authorized for access into military bases• Worked with consultant resources and travel team to coordinate and book travel to project sites• Tracked and managed on-going travel arrangements according to daily schedule changes• Audited consultant expense reports to ensure they were compliance with the travel and expense guidelines• Supported business development by managing customer relations to ensure contracts would be renewed • Responsible for maintaining Excel and SharePoint documents with site specific information and processes Show less • Utilized established, proven recruiting resources to attract qualified professionals interested in contract and contract-to-hire employment as well as given the opportunity to develop your own creative recruiting methods • Screened candidates to ensure their qualifications meet open positions • Conducted skills testing, office interviews, reference checks and background investigations • Presented job opportunities to qualified candidates and negotiate contract terms • Prepared candidates for the client interview process • Built professional relationships with contract employees through lunch meetings and on site visits • Networked for new business opportunities and referrals• Assisted contractors in making travel arrangements for contract engagements• Responsible for maintaining contract relationships with over 75 contractors• Responsible for contacting contractors that did not report their hours in the VMS and PeopleSoft to report their time• Communicated with the Accounting, Sales, and Recruiting team with time adjustments as needed for payroll and compliance purposes Show less

  • Director, Consulting Services

    Jan 2019 - now

  • Manager, Consulting Services

    Dec 2015 - Dec 2018

  • Engagement Delivery Coordinator, Finance

    Oct 2014 - Dec 2015

  • Engagement Coordinator, PMO

    Nov 2013 - Sept 2014

  • Recruiting & Sales Management Intern

    Jun 2013 - Nov 2013