Angela Murphy

Experience

• 

  Warsaw Volunteer Mission

  Sept 2010 - Jul 2011

  Administrative Assistant

  Performed secretarial work including email support, phone support and written materials for online and print communicationsCoordinated overall scheduling, including the booking of meetings, home visits, deliveries and “open house” charity eventsReported to the management board on ongoing projects

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  Warsaw Volunteer Mission

  Aug 2014 - Aug 2015

  Project Coordinator

  Managed multiple projects, including the foundation’s first charity ballCommunicated with and between every stakeholder group, from board members to the charity’s dependantsManaged website, newsletter and social media content

• 

  Self-Employed

  Jan 2015 - Jun 2018

  Freelance Proofreader

  Assisted master-level and Ph.D. students by reviewing their written assignmentsOffered feedback on grammar, vocabulary, logic and comprehensibility

• 

  WHERE Traveler®

  Mar 2017 - Jul 2017

  Communications Intern

  Managed web content pertaining to art galleries, museums and other cultural institutions for the MuseoMilano projectConducted a survey to measure the accessibility of both public and private cultural institutions, respectively, in regards to non-Italian visitors in Milan

• 

  Airtame

  Mar 2018 - Feb 2021

  Translated strategic marketing objectives, product positioning and core narratives into impactful messagingProduced digital and print content to drive demand and adoptionBuilt and maintained Airtame's competitor knowledge base Translated technical knowledge into user-friendly help centre guides, email flows, product updates, social media content, blog posts and comparison articlesManaged NPS (net promoter score) communication and follow up in regards to customer advocacyProvided customer support through email, calls and live chat Provided support to customers and leads through email, phone and live chatAssisted with copywriting in the form of email templates, article rewrites and blog postsHosted demo calls with leads in order to facilitate adoption

  • Product Marketing Manager

    Jan 2019 - Feb 2021

  • Customer Success Representative

    Jun 2018 - Sept 2019

  • Customer Success Intern

    Mar 2018 - Jan 2018
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  Leapwork

  Mar 2021 - Dec 2021

  Product Marketing Manager

  Delivered sales enablement material for inbound and outbound channelsDeveloped go-to-market plans for new products, complete with value propositions and related messaging for internal teams, partners, customers, and leadsCrafted explainer videos; both technology-specific (e.g., green screen terminal automation) and industry-specific (e.g., banking and financial services)

• 

  Pleo

  Jan 2022 - Aug 2023

  Customer Education Content Manager

  Responsible for Pleo's help centre; managed the content roadmap and cadence linked to product releasesWorked in collaboration with customer support, customer success, product marketing, compliance, localisation, and product managementWas responsible for writing and localising help centre articles across ten languages

• 

  Milestone Systems

  Sept 2023 - now

  Content Strategist

  Developing and executing a content marketing strategy with clear objectives, target audiences, and positioning to said target audiencesManaging stakeholders across teams and regions to ensure that tactics are executed in line with our strategyWriting articles, video scripts, customer-facing emails, and advertisements that explain features, how-to steps, and industry-specific use cases for Milestone's video surveillance technology