William Webb

Experience

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  Nortel Networks

  Jan 1990 - Jan 2000

  Nortel produced the world’s first digital telecommunications switch and has been a worldwide leader in wireless products. Nortel was North America’s biggest maker of telephone equipment and at its peak, reported $30B in annual revenue.• Responsible for the testing and support of Wireless services, including Wireless Prepaid and Personal Number Service. • Managed team of 10 responsible for testing (manual, performance, automated), deployment, and field support.• Led team through aggressive development cycles starting from requirements definition through live operation.• Recognized for successfully delivering products earning the company in excess of $100 million.• Identified as a Key Resource by Nortel Management team Show less

  • Manager - Advanced Wireless Services Test & Support

    Jan 1997 - Jan 2000

  • Manager, Personal Communication Services Design, Test, & Support

    Jan 1990 - Jan 1997
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  Raze Technologies

  Jan 2000 - Jan 2002

  Principal Engineer, System Integration & Support

  Though a clear leader in WiMAX (IEEE 802.16a), the company was forced to close due to lack of financing during the economic downturn. • Designed, Procured, and installed lab facility • Led team through System Integration (Test plans, Testing, Bug Reporting, Automation)• Generated the Change Management Process, including procuring a version management tool and training all teams.• Produced live demos of the product for potential investors and customers.• Spearheaded the live field trial with a local operator. This involved working closely with the operator to schedule installation of the on-premise equipment, installing the equipment, and keeping open communication with all involved.• Collected KPI data from the trial to determine service operation and performance. Show less

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  Boeing

  Oct 2002 - May 2003

  System Engineer, Homeland Security

  Boeing is the world’s leading aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. Boring landed a +$1B contract with TSA to deploy explosive detection machines in every airport and further extend security technologies. • Researched technologies for Secure Airports: RFID, vehicle tracking, encryption, biometrics, and data management• Interviewed companies providing these technologies to establish product viability and availability• Supported RFQ proposals to government agencies furthering improved Airport Management and Security Show less

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  Kodiak

  Jan 2003 - Jan 2016

  Kodiak is recognized and respected globally as a leading wireless innovator that develops integrated enterprise productivity applications and advanced solutions for mobile operators. Today, Kodiak has the largest Push-To-Talk network footprint in the world, with deployments across a number of carriers including AT&T, Verizon, and Bell Canada.• Created and Developed new Project Management Office (PMO) team to embrace Agile delivery and accountable execution• Responsible for Global Operational Support Organization, including NOC, Tier 2, Tier 3, and PMO• Consolidated all reporting functions to both internal and external stakeholders (C-level also) with PMO• Headed multi-country organization servicing AT&T, Verizon, Ericsson, Telefonica, Bell Mobility, etc• Continuously improved support and operations to deliver a 99.999% carrier-grade SLA• Created Change Control Board to review all changes to customer systems.• Delivered new country market launch in Latin America (LATAM) as a managed, cloud service.• Responsible for Data Center management, buildout, security, and inventory control.• Outperformed budgetary plan for both project and team for 2015. Dept. saving was +35% below budget.• Established Process Management function for the organization that supported Best Practices Methods Show less • Combined Leadership Roles as Program Manager, Project Manager, and Technical Manager for the strategic accounts: Alltel, Cingular, Bell Mobility, and Verizon• Recognized by Cingular for launching service with "lowest customer issue counts" for any comparative service• Recognized by Bell Mobility as “one of the most successful service launches in the history of Bell Mobility”• Led integration programs with carrier - Subscriber Provisioning, Billing, IT, Lab, Network, KPIs, NOC• Provided regular Operations status to the Customer’s Executives Show less

  • Executive Director, Operations Excellence

    Jan 2015 - Jan 2016

  • Director, North America Service & Support

    Jan 2011 - Jan 2015

  • Senior Manager, Program Management

    Jan 2003 - Jan 2011
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  Genesis10 Consultant for Bank of America

  Jan 2016 - Jan 2017

  Senior Technical Project Manager

  Bank of America is a top 4 American multinational Banking and Financial Services corporation with over 200,000 employees, over $85,000,000,000 in revenue, and over $2,943,000,000,000 in total assets.• Gather Business and Technical Requirements across all corporate infrastructure with focus on Operational Risk, Compliance, Audit, Legal, and Corporate Security projects.• Forecast labor and capital expenditures, track variances, and mitigate out-of-variance situations• Procure Resources, Software, and Hardware for server and other infrastructure buildouts• Manage the submission and evaluation of Change Requests • Complete Risk/Issue assessment followed by developing mitigation plans Show less

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  Nuance Communications (A Microsoft company)

  Jan 2017 - now

  Principal Production Manager / Principal Project Manager

  Nuance Communications is an American multinational computer software technology corporation providing speech and imaging applications with over 13,000 employees and a revenue of nearly $2,000,000,000.- Manage Enterprise Accounts growth and operational objectives are achieved.- Coordinate internal and external resources and projects to meet scope and schedule objectives.- Provide end-to-end network management and support.

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  Microsoft

  Aug 2023 - now

  Principle Service Delivery Manager