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Geoffrey Chua

Geoffrey Chua

Close Combat Instructor

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  • Timeline

  • About me

    Vice President - CIB Operations at JPMorgan Chase & Co.

  • Education

    • The University of Western Australia

      2009 - 2010
      Master's degree Business Information Management

    • Maris Stella Secondary School

      1997 - 2000
      GCE 'O' Levels

      Activities and Societies: Treasurer, Maris Stella Tae kwon do Club School Representative, Maris Stella Bowling Team Treasurer, Maris Stella Tae kwon do ClubOversaw and collected training fees from club members on a weekly basisManaged the clubs accounts and allocated money to benefits for club membersSchool Representative, Maris Stella Bowling TeamParticipated in National Schools Championship in 1999 & 2000

    • Ngee Ann Polytechnic

      2001 - 2004
      Diploma Multimedia Computing

      Activities and Societies: Vice-President, Ngee Ann Polytechnic Bowling Club (2001) President, Ngee Ann Polytechnic Bowling Club (2002-2004) School Representative, Ngee Ann Polytechnic Bowling Team Vice-President, Ngee Ann Polytechnic Bowling Club (2001) & President, Ngee Ann Polytechnic Bowling Club (2002-2004):Oversaw the general operations of the clubPlanned monthly bowling competitions for all Ngee Ann Polytechnic studentsPart of the organising committee for Ngee Ann Polytechnic Open House 2004Attended a Student Leader’s Seminar in 2003Designed Ngee Ann Polytechnic Bowling Club’s websiteSchool Representative, Ngee Ann Polytechnic Bowling… Show more Vice-President, Ngee Ann Polytechnic Bowling Club (2001) & President, Ngee Ann Polytechnic Bowling Club (2002-2004):Oversaw the general operations of the clubPlanned monthly bowling competitions for all Ngee Ann Polytechnic studentsPart of the organising committee for Ngee Ann Polytechnic Open House 2004Attended a Student Leader’s Seminar in 2003Designed Ngee Ann Polytechnic Bowling Club’s websiteSchool Representative, Ngee Ann Polytechnic Bowling Team:Represented Ngee Ann Polytechnic in Institute Varsity Polytechnic Games from 2001-2004Capitan of 2003 Institute Varsity Polytechnic Games Bowling Team Show less

    • The University of Western Australia

      2007 - 2009
      Bachelor of Commerce (B.Com.) Management, Marketing and E-Commerce

      Activities and Societies: Inter College Games, University Of Western Australia • Represented Currie Hall in Inter College Games in Australian Rules Football and Badminton.

  • Experience

    • Singapore Armed Forces

      Jan 2005 - Jan 2006
      Close Combat Instructor

      Travelled to different Army camps to conduct Close Combat Classes, most notably for the Office Cadet School and the School of Infantry SpecialistIn charged of tabulating scores for the Best Unit Competition in relation to Close Combat TrainingAppointed HQ Team IC with main roles pertaining to consolidating and amending training schedules

    • The Ascott Limited

      Jan 2008 - Feb 2008
      Internship

      Brand and Marketing Department / Advertising and Promotion Section:Updated and verified information on the websiteAssisted in creating promotion content for properties around the worldAssisted in creating an Electronic Direct Marketing promotion for two newly launched properties in China

    • Bank of America

      Jan 2009 - Feb 2009
      Internship

      Global Products SolutionsConducted market research of competitor’s products and services

    • IBM

      Jan 2011 - Jan 2011
      Service Level Analyst

      Analyse the collected data to report on performance of the servicesAnalyse the deviations and suggest actions and improvementsWork with Delivery Project Executive and Service Level Manager assure positive/negative trends and incidents are identified and resolved, and initiate corrective actionsIdentify root causes of negative trends and problem impactsAnalyse and report on trends across different lines of businessConduct and lead monthly meetings with the client

    • United Overseas Bank Limited (UOB)

      Oct 2011 - Sept 2017

      Cash Management Operations CentreManage a Remittance Workflow System and Outsourcing project and enhancementsManage a team in End to End processing of Remittance applications in new Workflow SystemMange service providers adhere to agreed upon SLA'sInvolved in identifying opportunities to improve productivity, efficiency and service quality Involved in initiatives to boost STP ratesInvolved in ensuring that operations and systems are able to support ever changing business requirements Show less

      • Assistant Vice President

        Aug 2015 - Sept 2017

      • Assistant Vice President

        Mar 2015 - Aug 2015

      • Manager

        Mar 2014 - Mar 2015

      • Senior Officer

        Oct 2011 - Mar 2014

    • BNP Paribas

      Sept 2017 - Oct 2019
      Business Process Analyst

      A Business Process Analyst within the team of Corporate Banking ITO APAC - Projects & Change that supports "change the bank" initiatives through business process improvements and organisational transformations for APAC Countries. Diagnose process/Target Operating Model(TOM) inefficienciesDefine and implement efficient Regional TOMDesign, review and/or re-engineer operational processesEnsure consistency of operational efficiency initiatives with the region's TOM and processes in partnership with stakeholdersResponsible for process related analysis of system projects and validate consistency to the impacted TOMDefine high level requirements for operational process oriented toolsSupport continuous improvement initiatives on end to end operationsSupport monitoring and reporting on Operations activityContribute to committees or communication of initiatives of the Operations LinesContribute to the Permanent Control FrameworkContribute and support Operations for solution testing from a process perspective Show less

    • DBS Bank

      Oct 2019 - Jun 2020
      Team Lead, Operations, Project Management, Corporate Banking

      A Project Manager in the Group Technology and Operations - Regional Cash Ops team that is involved in regional projects such as implementation of a Regional Workflow System for Manual Cash Management Payments

    • Crédit Agricole CIB

      Nov 2020 - Oct 2021
      Project Manager

      A Project Manager for the Asia Cash Management Transformation Program that targeted at reviewing existing Payment Engine and Operational Process and Procedure with the view of increasing Cash Management Business. This includes activities such as:Understanding existing payment engine, processes and identifying areas of improvementCatering for regulatory variances for each countryRequirement gathering, review, confirmation and BRD documentationEnsure that Operational Risk and Controls are in placeEnsure all deliverables are part of the final solutionFormulating UAT test plans, test cases and test results reviewTraining to Ops staff and post-deployment supportManagement reporting on the progress of all projects Show less

    • JPMorgan Chase & Co.

      Oct 2021 - now
      Vice President - CIB Operations

      Involved in day to day cash payment and securities settlement risk issues and control, participation in projects and interface with Operations Risk Management (ORM), Operations, Treasury, Credit, Legal, Middle Office, Client Service and Sales and other functions to ensure that policies, processes and control requirements are properly developed and adhered to.

  • Licenses & Certifications