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Emmanuel Rukundo

Emmanuel Rukundo

Customer Service Consultant

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location of Emmanuel RukundoUganda

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  • Timeline

  • About me

    Manager Credit Administration at Bank of Africa Uganda Ltd

  • Education

    • Makerere University

      2022 - 2023
      Master of Business Administration - MBA Project Management

      Activities and Societies: Research, Project management and strategic Business management Having garnered over 8 years in banking, Credit operations and academia, an MBA will be pivotal in enhancing my strategic oversight, Project management and research abitities necessary for transformation of the Financial services sector.

    • Institute of Certified Public Accountants of Uganda

      2016 - 2021
      CPA Accounting and Finance

    • Makerere University

      2012 - 2015
      Bachelor of Business Administration - BBA Accounting First class_ CGPA 4.86

  • Experience

    • Uganda Telecom Ltd

      May 2015 - Oct 2015
      Customer Service Consultant

      Uganda Telecom offered me the first formal employment immediately after University. My 5 months journey at the National Telecommunication service provider in the Call centre involved receiving, trouble shooting and resolving customer queries in real time. The call centre improved my resilience/Patience and speed of service that has seen me excel in the preceding tasks.

    • Bank of Africa - Groupe Bank of Africa

      Sept 2015 - now

      • Manager_ Credit Administration

        Jun 2022 - now

      • Supervisor - Credit Administration.

        Nov 2020 - Jun 2022

      • Credit Administration Officer

        Nov 2016 - Oct 2020

      • Banking Officer

        Sept 2015 - Nov 2016

    • Makerere University Business School

      Aug 2018 - Jul 2022
      Teaching Assistant

      3 years after after my graduation, I was privileged to be appointed to serve the prestigious Business school in the region. + As a teaching assistant in the department of Business Administration, I was charged with responsibility of Conducting lectures and facilitating students' learning. my roles also include, Undertaking research, Supervising students on Field attachment, supervising and marking exams and continuous assessment tests.

    • IERA professional training center

      Jun 2023 - now
      Co-Founder and Tutor

  • Licenses & Certifications

    • Certified Public Accountant

      ICPAU (Institute of Certified Public Accountants of Uganda)
      Dec 2021