Thomas Klimkowski, PSMI

Experience

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  Aditya Birla Minacs

  Jun 2002 - Jan 2011

  Team Leader

  • Led support teams across multiple sites for the GM and OnStar Technical Assistance Call Centers providing support to dealer technicians, supervising the resolution of highly-complex vehicles issues.• Orchestrated the consolidation of off-site teams into one location, increasing efficiencies and accomplishing cost savings on behalf of GM due to a reduction in office expenses.• Spearheaded a range of process improvements such as implementing a training survey system to determine whether training metrics were being met, leading a process mapping exercise that reduced vehicle repurchases, and strategizing a comprehensive overhaul of the call escalation process. Show less

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  Tweddle Group

  Feb 2011 - Jun 2018

  • Achieved selection by the Senior Director of International Operations to serve as the Global Functional Manager for Tweddle Group China, expanding communications with CEO and senior directors concerning the status of China office operations in order to bolster the company’s global performance.• Directed a technical authoring operation in collaboration with a second Technical Manager, performing content development for Nissan service manuals, which included mechanical and diagnostic procedures, electrical diagrams, and additional information for use by automotive technicians.• Developed corrective actions to address areas for improvement identified via Operation Excellence audits, reducing non-conformances to enhance the quality of deliverables as well as client satisfaction.• Streamlined hiring and on-boarding processes through strategic process improvements, reducing interview duration, in addition to implementing a mentoring program that decreased the new-hire on-boarding timeframe. • Reduced costs and overhead by performing on-vehicle validation, breaking automobiles down to their primary components in order to extract relevant and necessary components to cut costs and promote reusability.• Developed and implemented a skill-board matrix using newly-created categories for author evaluations that reduced training turnover and cut the onboarding time period by 33%.• Obtained IATF 16949 Certification and implemented action plans to audit business processes. • Performed vehicle teardown on prototype vehicles while performing scan toll data validation. Show less • Developed and edited automotive service information for Nissan and Infiniti vehicles, serving as the subject matter expert (SME) of the Nissan wiring diagram team coordinating development efforts between corporate headquarters and Tweddle Group China.• Developed creative solutions for wiring diagrams as the senior cross-checker for wiring diagram deliverables.• Acted as Team Lead of the wiring diagram group Continuous Improvement Team, collaborating to standardize team processes, create corresponding Visio workflows, and execute 5S implementations.• Established a set of several standardized processes for integration across the division.• Trained the entire staff of wiring diagram authors on new processes or content development technologies, frequently traveling to Shanghai, China to provide coaching, especially for new hires. Show less

  • Technical Manager (Expat)

    Jan 2017 - Jun 2018

  • Technical Author & Trainer

    Feb 2011 - Jan 2017
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  Raytheon Professional Services

  Jun 2018 - now

  • Support General Motors manufacturing final assembly staff by developing and delivering new model feature product training.• Provide technical and new system training for End of Line (EOL) repairman.• Mentor EOL technicians in proper electrical diagnosis and problem-solving best practices.• Coach repair technicians on root causing and proper repair procedures pertaining to difficult electrical system malfunctions.• Strengthen technician knowledge of proper diagnostic tool usage (scan tool, DVOM, etc.) through one-on-one training techniques.• Prepared skill gap analysis and collaborated with manufacturing plant management to address training needs that led to increased quality and production.• Develop highly technical training content in support of the General Motors Electrical College to be used by plant engineering staff.• Collaborated with other other Technical Support Engineers to develop new technology curriculum for Global B (AUTOSAR) architecture.• Improved Raytheon in-house training materials. Show less • Subject Matter Expert (SME) developing ILT and WBT automotive training materials for General Motors, AC Delco, Goodyear, and Federal Mogul. • Collaborate daily with ISD's to ensure course materials are formatted and technically accurate.• Partner with Graphic Artists to refine and confirm technical correctness of course animations, graphics, and illustrations.• Attend final review sessions of new curriculum and provide feedback for improvement and technical accuracy.• Initiated vehicle / component tear down validation sessions to bolster training content. Show less

  • Senior Technical Support Engineer

    Mar 2019 - now

  • Senior Technical Training Specialist

    Jun 2018 - Mar 2019