Saskia Griffith

Experience

• 

  Trent Central Student Association

  Sept 2010 - Apr 2013

  Responsibilities:Answer questions about Student Association through email, telephone and in personSell GO ticketsOrganize and maintain consignment book programHelp out at TCSA events At Trent, I completed a Bachelor's Degree in Forensic Science while working and volunteering with the Trent Central Student Association and playing an active role in student groups like Trent African Caribbean Student Association (TACSU), Trent International Student Association (TISA) and TISA Choir.

  • Receptionist/ Consignment Books Coordinator

    Sept 2011 - Apr 2013

  • Student

    Sept 2010 - Apr 2013
• 

  Smart Set (Reitmans Canada)

  Sept 2013 - now

  This is the key supporting role to the manager as there is no assistant manager at this location.Responsibilities:Motivate staff to ensure every customer has a positive experienceComplete daily planners with updated goals and ensure that daily tasks are completedAttend monthly management meetingsComplete Visual updates as per Head Office guidelinesReceive and process inventoryResolve customer concerns in person and over the phone Responsibilities:Conduct opening and closing procedures in absence of managementSupervise and direct fashion associates Assist with visual updates as per Head office Guidelines Receive and process inventoryResolve customer concerns in person and on the phone Responsibilities:Greet customers and relay information about promotionsOperate cash register and keep store tidyUnpack and process stock before placing on floorAssist with visual updates (shifting product according to head office guidelines) Responsibilities:Greet customers and relay information about promotionsOperate cash register and keep store tidyUnpack and process stock before placing on floorAssist with visual updates (shifting product according to head office guidelines)

  • Team Lead

    Dec 2014 - now

  • Key Holder

    Nov 2014 - Dec 2014

  • Fashion Associate

    Aug 2014 - Nov 2014

  • Fashion Associate

    Sept 2013 - Jul 2014
• 

  Sykes

  Dec 2013 - Jul 2014

  Inbound Customer Service Representative

  This position required me to answer calls from customers concerning cable, internet, home phone, cell phone and home monitoring products and services.Responsibilities:Troubleshoot issues customers may have with products/services Thoroughly explain customer bills while identifying and resolving billing issuesBook appointments for customers to set up new servicesDirect customers to appropriate products/services based on individual needs