Islam Abozaid

Experience

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  MODERN MOTORS S.A.E

  Oct 2005 - Oct 2006

  Mechanical Workshop Engineer ( NISSAN )

  General Job Description: Supervises the day to day operations of the section to ensure that the work is carried out at minimum cost and acceptable quality. To ensure complete utilization of service team capacity.Responsibilities & Duties: Reviews work orders and job cards, manages & distributes the work load among the mechanics team in the most efficient manner. Insures customer’s vehicles are repaired efficiently and accurately. Complies with the group’s standard for personal appearance. Controls the material consumed not to accede the allowable list of materials, collect and returns any excesses back to stores. Determine daily available capacity using all available time of productive staff while recording data on work control sheet. Determine time required to perform work. Make next day’s operation schedule with service advisor and parts staff. Follow up availability of parts for each job card. Notify the technician to continue or to stop and provide instruction on job stoppage. Verify the parts and labor cost of additional job. Place the completed job card on quality control slot on the communication board. Request the service advisor to obtain the customer approval and change in delivery time. Develop team loyalty, set objectives and coordinate the work of team members. Show less

• 

  Al Sayer Group Holding - مجموعة الساير القابضة

  Nov 2006 - Mar 2014

  General Job Description: Plan, organize, lead and control total technical issues and warranty business for Toyota. Reported to Technical & Warranty Manager and supervise Warranty Officers.Responsibilities & Duties: Operational Analyze claims upon receiving the monthly TMC Warranty Claim Settlement Report. Key decision maker in technical issue and warranty business. Monitor job qualities through warranty officers, reporting to garage managers. Provide warranty/technical information to service advisor/Forman particularly on service campaigns then follow up all running campaigns and provide monthly analysis report to TMC and all garages through my manager. To co-ordinate with service managers, Training manager, warranty staff and team leaders to evaluate and solve technical problems whenever necessary. To keep all technical and warranty related paper work filed properly for related personnel’s for their reference whenever necessary. Deal with all external customers (like Fleet owners, Rental & Taxi operating companies). Analyze and keep update TMC and garages for “Fix It Right (Warranty Repeat Repair)” as per TMC requirement. To visit all the workshops collecting information related to the quality of the product. Ensure high quality service standards such as Toyota quality system for service. Developing system for speedy communication in-between branches and warranty department. Conduct monthly meeting with the warranty officers and service managers. Support loyal customers in providing Goodwill Warranty. Making decision for the benefit of the company in achieving customer satisfaction. Prepare periodic reports and presentations. People Management Identify, set and agree on KPIs and objectives. Recommend employee promotions, salary adjustment, disciplinary actions and approve vacation and overtime. Identify staffing needs, Participate in interviewing panels and take hiring decisions. Show less General Job Description: Definite wither the job is warranty, once approved I should claim same amount from TMC. Investigates vehicles technical problems and report to Toyota quality control department in Japan, operates the Toyota warranty system for the group.Responsibilities & Duties: Gather data for warranty repairs from the workshop branches, scrutinize history before analyze the validity of the warranty repair claim & the spare parts that are to be replaced. Prepare warranty claims as per TMC standard procedure. Assist technical supervisor to gather technical failure information on warranty repairs. Maintain room for old warranty parts storage. Ensure warranty tag for each part, prepare list for parts that are to be disposed. To evaluate and decide a customer complaint is genuine and the repair can be performed under warranty. To assist Forman, mechanic in diagnosing faults on vehicle by road test, inspection of parts, refer to technical information, etc. Update workshop and related responsible staff with technical information from TMC received through service bulletin, letters, etc. To prepare field technical reports, marketing product reports and specific reports related to technical matters to TMC. To attend necessary seminars, service training, etc. to update knowledge of latest technology. To ensure availability and utilization of technical information & repair manuals. To study technical information, service bulletin and explain to formen and mechanics to ensure that this is applied during repair. Carry out parts recovery requests / parts test requests and arrange testing of parts as recommended by TMC. Perform other duties as requested by management. Show less General Job Description: A fresh young graduate in a special field from well known technical institution who could join a lengthily training program (theoretical & practical) to be brought up to the level of TMC recommended standards.Responsibilities & Duties: Undergo the training program set by MNSS & TMC training institutions and successfully pass the periodic examinations. Learn and understand MNSS standards and work instructions during the training period. To check always with the instructors for confirmation and clear understanding of any difficult areas that might arise during the training. Understand and absorb how to deal with different levels and types of people. Show less

  • Technical Support & Warranty Supervisor ( TOYOTA )

    Apr 2012 - Mar 2014

  • Technical Support & Warranty Engineer ( TOYOTA )

    Apr 2007 - Mar 2012

  • Technical Apprentice ( TOYOTA )

    Nov 2006 - Mar 2007
• 

  MODERN MOTORS S.A.E

  Apr 2014 - Oct 2017

  General Job Description: Plan, organize, lead and control total technical issues and warranty business for Nissan. Reported to Technical & Warranty Manager and supervise Warranty & Technical Officers.Responsibilities & Duties: Operational Analyze claims upon receiving the monthly NMDE Warranty Claim Settlement Report. Key decision maker in technical issue and warranty business. Monitor job qualities through warranty officers, reporting to workshop managers. Provide warranty/technical information to service advisor/Forman particularly on service campaigns then follow up all running campaigns and provide monthly analysis report to NMDE. To co-ordinate with service managers, Training manager, warranty staff and team leaders to evaluate and solve technical problems whenever necessary. To keep all technical and warranty related paper work filed properly for related personnel’s for their reference whenever necessary. Analyze and keep update NMDE and workshops for “Fix It Right (Warranty Repeat Repair)” as per NMDE requirement. To visit all the workshops and new car store collecting information related to the quality of the product. Developing system for speedy communication in-between branches and technical & warranty department. Conduct monthly meeting with the warranty officers and service managers. Support loyal customers in providing Goodwill Warranty. Making decision for the benefit of the company in achieving and maintaining customer satisfaction. Prepare periodic reports and presentations. Document and maintain records of department activities. Perform other duties as requested by management. People Management Identify, set and agree on KPIs and objectives. Recommend employee promotions, salary adjustment, disciplinary actions and approve vacation and overtime. Identify staffing needs, Participate in interviewing panels and take hiring decisions. Show less

  • Technical Support & Warranty Manager ( NISSAN )

    Jan 2016 - Oct 2017

  • Technical Support & Warranty Section Head ( NISSAN )

    Apr 2014 - Dec 2015
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  Ghabbour Auto

  Nov 2017 - now

  • Senior Warranty Manager ( HYUNDAI & MAZDA )

    Jan 2020 - now

  • Warranty Manager ( HYUNDAI & MAZDA )

    Dec 2018 - now

  • Warranty Manager ( HYUNDAI )

    Nov 2017 - now