Gregor Cox

Experience

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  Humana

  Oct 2002 - Jan 2004

  Claims Processing Specialist

  Handled incoming phone calls and correspondence from insured members and providersProcessed medical claimsServed as caseload owner for two self-funded groupsSent formal ERISA delay letters and member inquiry letters

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  CorVel Corporation

  Jan 2004 - Jun 2005

  Medcheck Analyst

  Reviewed, entered and processed Workman’s Compensation billsReconciled discrepancies/errors within electronic bill systemContacted medical providers, claims adjusters to obtain pertinent and/or missing informationPerformed quality analysis checks on coworkers’ bills

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  Liberty Mutual Insurance

  Jun 2005 - Jul 2015

  Manage a team of four local Service representatives and serve as resource for six other service representatives within WisconsinProvide coaching and training assistance to Sales and Service representativesAct as a subject matter expert for our local Wisconsin sales officesCoordinate day to day choreography of Service team to ensure tasks are being completed and goals are being metRelay customer satisfaction results and provide feedback for Service issuesPinpoint customer pain points and share best practicesAct as a Continuous Improvement leader in Root Cause Problem Solving sessionsPerform these duties in addition to those of a Customer Service Specialist Show less

  • Lead Service Specialist

    Jan 2010 - Jul 2015

  • Customer Service Specialist

    Jun 2005 - Jan 2010
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  Northwestern Mutual

  Aug 2015 - now

  • Investment Client Services Senior Specialist

    Oct 2020 - now

  • Trading Services Specialist

    Sept 2017 - Oct 2020

  • Investment Service Representative III

    Aug 2015 - Sept 2017