Sula Thomas

Experience

• 

  ELEXON

  Sept 2006 - Mar 2008

  Commercial Analyst

  ELEXON is the Balancing and Settlement Code Company responsible for running the central systems necessary for electricity trading in Great Britain. With 140 staff and an annual budget of £34 million. Responsibilities include:-The day to day Commercial Management of contracts currently held by PricewaterhouseCoopers (PwC) LLP and C&C Group Holdings, which has involved building up relationships and ensuring the highest standards of service, are provided to our customers.-Managing supplier budgets, reviewing KPI’s, forecasts and developing accurate cost models worth approximately £4 million.-Active member of procurement projects that have saved the company over £3 million. Experience of the end to end procurement process including Supplier sourcing, pre-qualifications, ITT’s, Evaluations and contract awards. -Project Managed the implementation of new contracts, and the transition of old suppliers with a cross departmental team.-Developed cost savings with new and existing service providers which have resulted in increased value for money and service improvements. Show less

• 

  Barclays Wealth Management

  Mar 2008 - Apr 2012

  Relationship Manager

  Managing the relationship with a Transfer Agency that provides the day to day operational and administration functions for our UK Investment Platforms. Key duties include:* Responsible for managing the outsourced investment service of 160,000 clients invested in over 300 funds with £1.8bn assets under management (AUM).* Ownership of Service Level Agreements and the quality of service delivered to Wealth Management.* On-going review of Key Performance Indicators including escalation and resolution of service issues.* Initiate and develop continuous improvement plans to remedy poor performance and manage through to successful conclusion.* Improvement of operational processes to reduce risk and increase efficiency of the platform, by managing the remediation of risk events with the Supplier and internal stakeholders.* Key point of contact for Financial Crime, Compliance, Legal and Operational Risk for matters relating to the Investment Platforms.* Negotiate pricing with existing contracts and new services with the Supplier.* Responsible for regular governance meetings with the Supplier and the completion of annual due diligence.* Manage and ensure that all Regulatory and Barclays Group Policy changes are properly authorised, tested and delivered with no or minimal adverse impact to the service or internal distribution channels. Investigate any problems and ensure robust processes are put in place to prevent reoccurrence.* Build and maintain on-going relationships with key internal stakeholders and external suppliers.* Participated in a multi-million pound procurement project to build a new execution only platform, managing Product requirements with the Supplier in line with Barclays standards and against restricted timescales. Show less

• 

  BNY Mellon

  Apr 2012 - Jun 2015

  Vice President, Relationship Manager UK & Ireland

  * Managed the entire Investment Management EMEA client service centre and complaints teams of a Third Party Administrator that undertakes the day to day communication and servicing of institutional and retail investors. * Responsible for managing the client service operation for 80,000 clients (Pension, Charity, Institutional, Wholesale and Retail) with approx. £35bn assets under management.* Trained and developed client facing and operational teams to ensure excellent 'client centric' service and adherence to SLAs and KPIs. Show less

• 

  Goldman Sachs

  Jun 2015 - now

  • Executive Director - Global Liquidity Sales

    Feb 2018 - now

  • Executive Director - Distribution Services

    Jun 2015 - Feb 2018