Mohammed Shadab

Experience

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  Wipro

  Jul 2013 - Jan 2015

  Operations Executive

  Key Responsibilities:- -Planning of Desktop, Terminal, Thinclients others spare for across INDIA-Handling critical customer escalation & Provide solution towards Resolutions -Replenishment of stock Regions,-Coordination with Service delivery RTSG team for Customer call closure,-Creation of stock transfer Order & invoice Through SAP MM module,-Active member of IT Support Team. Providing technical Support to field Engineers to solve Hardware Issues-Creation of Purchase order and Purchase Request for Non availability of Materials Through SAP MM module,-Following up still the incident got closed in portal through concerned Team, Regions members across India-Daily review with Local stores, HO team members and Purchase team-Suggesting Across India alternatives for non availability spares to pending call closer-Maintaining service performance statics & flashing the same to local stores & HO team-Handling Vendors follow up’s and RMA Team-Coordinating with local/import purchase vendors and getting required spares parts into stock-Handling across India Desktop, Terminal, Thinclients others cases where Wipro has given AMC and Warranty Support -Doing periodic review of the inventory and reporting to the Supply chain Manager on shortages, for passing PO -Handling MNQ printer Chargeable calls, -To be responsible for entire documentation process for all our AMC & NON AMC Customer through electronic filing system-Coordinating with accounts team for partners monthly payouts& Billing to the customers MIS Generation -On daily basis sending the Consolidated pending Indent reports to respective in-charges and all regions for next action Show less

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  BCD Travel

  Dec 2016 - Sept 2018

  Credit control associate
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  Dnata

  Sept 2018 - Jan 2021

  Finance Executive

  -Monitor maintain and reconcile customer accounts, confer with customers by email and phone to determine reasons for non-payment and review the terms of sales and service contracts.-Advising customers of necessary actions and payment strategies arrange payment plans for accounts with past due balances. -Communicating professionally with customers via phone and e-mail to minimise delinquency and arrange / negotiate payment.-Identifying disputed transactions in accounts through research and customer notifications, then make recommendation to business head for optimum business solutions and follow-up disputed transaction to completion in order to secure payment.-Work with sales and Ops teams to resolve misapplied payment and deductions, visiting client place for Meetings submissions.-Monitoring credit worthiness for new and existing customers and analyse financial statements-Prioritising work and focus on accounts having the largest impact collection metrics.-Providing weekly and Monthly cash forecast Update.-Record information regarding financial status of customers and status of collections efforts.-Expertise in Credit card reconciliation / VISA/MASTER/AMEX.-Hands on Experience in Handling Branch cash and Admin Activities. -Knowledge of Accounts Payable & Receivable processes and procedures-Knowledge of all bank transactions, opening of and account depositing withdrawing checks-Strong administrative and correspondence skills -Following up with clients to make sure that all the passengers shall exit within stipulated time -Knowledge of Labor Law and Immigration Activities Show less

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  Mashreq

  Feb 2021 - now

  Collection officer