Mohammed Melebari , SHRM ACHRM, CIPP

Experience

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  SAUDI AIRLINES

  Dec 2011 - Dec 2012

  Customer Service Representative
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  SGS - Saudi Ground Services

  Jan 2012 - Mar 2014

  Customer services agent

  Providing excellent customer service and support to clients • Responded to passenger requests and complaints and fostered resolution. • Secured baggage and personal belongings to prevent hazards during transport. • Opened and closed vehicle doors for passengers, offering assistance to disable. • Identified passenger needs and assisted with processing ticket changes or translation. • Created weekly and monthly reports and presentations, enabling improved operation Responded promptly to telephone inquiries from clients, vendors and custom. • Typed and proofread documents for senior management. • Drafted written communication in response to complex customer queries. Show less

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  SGS - Saudi Ground Services

  May 2014 - May 2019

  Employee Onboarding: Managed the onboarding process for new employees, including greeting and welcoming, providing schedules, coordinating with training, and conducting tours. • Leave Management: Processed leave requests in a timely and accurate manner, ensuring that employees were able to take their leave as scheduled. • Issued warning and guidance letters to employees violating operational and legal policies, ensuring adherence to compliance standards. • Communications: Distributed operational communications to employees, including promotion and salary increase eligibility dates. • Facilitated terminations by creating requisite forms and promptly notifying relevant departments. Show less fficiently received and processed incoming and outgoing mail, ensuring timely and organized handling • Proficiently prepared and coordinated meetings, overseeing logistical details for successful and efficient gatherings. • Crafted professional correspondence for the General Manager, ensuring clarity and alignment with organizational standards. • Prepare monthly reports for departments! • Conducted thorough analysis of complaints, collaborating with departments to implement effective resolutions. Show less

  • HR operation officer

    Feb 2016 - May 2019

  • admin operation

    May 2014 - Jul 2016
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  SGS - Saudi Ground Services

  Dec 2019 - now

  Business Support Officer

  Created and managed supplier labor schedules for optimal productivity. • Communicate with suppliers and inform them of the schedule. • Export company invoices and send it to them. • Applied deductions to companies in accordance with established policies and agreements. • Coordinated with the IT department for the activation and integration of fingerprints into access control systems. • Created and processed purchase orders for the station using SAP• Coordinated with departments to obtain necessary approvals.• Tracked and managed orders and processed invoices for contracted companies• Resolved discrepancies and ensured timely closure of invoices in alignment with company policy Show less