Experience

• 

  Family health international

  Feb 2004 - Nov 2007

  It manager

  1. Administer and maintain FHI Local Area Networks (LAN), including sites throughout the Country.2. Maintain operation logs of server, internet up and down times.3. Administering MS Exchange, Active Directory and MS Internet Information Server on the LAN.4. Conducting Servers hardware component troubleshooting and software maintenance.5. Defining software, hardware and network requirements6. Analysing problems and making recommendations7. Developing agreed solutions and implementing new systems8. Presenting solutions in written or oral reports9. Helping clients with change-management activities10. Project managing, design and implementation of preferred solutions11. Purchasing systems, where appropriate12. Designing, testing, installing and monitoring new systems13. Organising training for users and other consultant14. 1st and 2nd line Helpdesk support on all FHI offices across the country15. Supporting Windows Client and Server systems16. Monitoring Anti-Virus and back up software’s Show less

• 

  Management sciences for health

  May 2009 - Jun 2013

  1. Be the primary contact and resource to respond to and resolve help requests from MSH field offices of a client/server nature (network log-in and Outlook client issues).2. Monitor the health of servers and other network devices, primarily in field offices, to proactively identify and resolve issues (i.e. disk space, DHCP, DNS issues, WSUS problems, etc.).3. Travel to MSH field offices for 2 – 3 weeks at a time to set up and/or configure file servers, domain controllers, VPN, WAN Accelerators, print servers and to train local IS staff.4. Document and maintain instructions and procedures for field office IS staff.5. Serve as a back-up to the Network Administrator and perform account maintenance tasks and second-level support to IS Help Desk staff as required.6. Execute assigned projects, usually field office related, as requested by CIO or Network Engineers. Show less - Deploy and manage all hardware and software related to the project, including various computer units and databases.- Perform network administration including maintaining network server functionalities; installing, upgrading, configuring, integrating and maintaining network control, network devices and management system software; installing and configuring applications to network systems; performing network system back-up, and data recovery functions.- Monitor and manage the performance of stand-alone computers and network systems using appropriate software, tools and utilities; and troubleshoot network problems.- Maintain Internet connectivity.- Test and evaluate new software and hardware, and ensure that all installations are in accordance with manufacturer's specifications and recommendations.- Analyze network problems and determine solutions (in liaison with director of Finance and Administration) for solving major hardware, software and communication line problems.- Assist in planning for both new and replacement equipment and software purchases required for the project.- Register new users or unregistered current users and establish as well as monitor new user accounts.- Establish a communication system for end users of communication units to ensure the full functionality of the system and troubleshoot problems as they arise.- Document and communicate user errors to avoid similar problems in the future.- Ensure proper running of UPS and Generator for proper running of office electrical equipment- Facilitate for training on various computer software and hardware issues- Ensure proper running of Telecommunications equipment- Overseer for other office equipment (copiers/fax/PBX/generator) to ensure that they are working and in good condition. Show less

  • Field Support Specialist

    Jan 2012 - Jun 2013

  • Network Administrator

    May 2009 - Jan 2012
• 

  Ea networks

  Aug 2013 - now

  Operations and Management- Strive for 100% availability of all services via proactive maintenance and monitoring of all IT infrastructure components.- Manage team resources between BAU and project commitments ensuring that the EA Networks uptime SLA’s are met.- Provide leadership support and expert hands-on technical support, upskilling and guidance to the IT Support Specialist team. - Undertaken self and team training and development plans to drive technology certification and currency on new and emerging technologies.- Ensure EAN complies with all relevant standards, guidelines and regulations.- Ensure regular patching and maintenance tasks are performed for all IT infrastructure components to ensure that all systems remain secure and supportable.- Manage security and all ICT threats effectively.- Provide 24x7 support and leadership for incident resolution and escalation.Architecture and Planning- Establish the overall system architecture documentation and implement standards and guidelines that guide the design and technology solutions, in collaboration with the wider business.- Architect and design secure, robust, scalable infrastructure platforms to support delivery of all ICT services and business applications.- Implement life-cycle planning for all ICT infrastructure components.- Ensure regular health checks of all “major” infrastructure components are performed, including business continuity and disaster recovery elements and regular testing of back-up solutions.- Draft standards and policies for the deployment and operation of all in-scope infrastructure.- Undertake capacity planning for all storage, compute resources and network bandwidth.- Undertake financial planning and budgeting to support the annual budget process. Show less Work Complexity- Maintain, monitor, and support the infrastructure environment and/or facilities.- Coordinate and work on multiple cross-functional base work initiatives and projects.- Diagnose and resolve complex hardware, software and connectivity problems.- Support multiple systems or applications of medium to high complexity (complexity defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility.Business Requirements- Work with project teams to understand business needs.- Provide feedback and recommendations on requirements based on health check results.- Ensure processes and requirements are met such as backup and maintenance availability.- Communicate events to stakeholders, IT teams, and leadership.Maintenance- Perform routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes.- Develop plans to manage the frequency of appropriate support package/patch application.- Monitor database maintenance and provides appropriate recommendations, when required.Production Support- Provide Level 2 production support.- Seek technical assistance or escalates problem, when necessary.- Document, monitor, report, and manage the resolution of systemic issues.- Work with Vendors, and Architects when issues appear systemic or cannot be resolved.- Recommend procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented.- Implement software or hardware changes to rectify problems or address improvement opportunities.Security- Report security issues when appropriate and gathers required information.- Analyse audit trails to detect systematic security violations.- Make recommendations to improve security and participate in investigations as needed.- Ensure adherence to security requirements. Show less - Installing, supporting and maintaining vSphere ESXi Hypervisors- Managing ESXi host servers in a cluster with vmware vCenter. - Supporting and Maintaining HP left hand SANs and HP bare-metal servers. - Supporting and maintaining uptime on a multi-site network and virtual infrastructure.- Managing Microsoft Exchange 2010 and 2016, Exchange Online Protection, Sophos Email Protection and Symantec Endpoint Protection.- Designing, implementing, maintaining and supporting Windows Server and Client infrastructure.- Daily administration of Active Directory, NTFS, MS SQL server permissions and security.- Monitoring and administering Group Policy settings and Printer deployment.- Maintaining and Supporting a virtualised and clustered Cisco call, voicemail and IM and Presences manager.- Designing, implementing, maintaining and supporting Cisco Core/Distribution and Access/Edge switches and Cisco Edge routers.- Designing, implementing, maintaining and supporting Edge Firewalls, Web Application Firewalls and site to site VPN. - Ensuring the most cost-effective and efficient use of ICT systems;- Suggesting and providing IT security solutions to business;- Ensuring that all IT equipment complies with industry standards;- Analyzing and resolving faults, ranging from a major system crash to a forgotten password;- Undertaking routine preventative measures and implementing, maintaining and monitoring network security,- Providing training and technical support for users with varying levels of IT knowledge and competence;- Supervising and supporting other staff, such as IT Support Analyst;- Planning and implementing future IT developments and undertaking project work;- Developing and maintaining IT Policies Show less

  • Information Communication Technology Operations Manager

    Oct 2019 - now

  • IT Infrastructure Engineer | Team Leader

    Jan 2017 - now

  • Network and System Administrator

    Aug 2013 - Dec 2016