Experience

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  Pt. xl axiata tbk

  Jun 2005 - Oct 2007

  Call center representative

  Responsibility:Provide information about all of product XL to customer with correct answers and proceduresDo troubleshoot for customer’s problem with one call resolutionAchievements:Best SDCM 2006-2007

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  Pt. ciptamaya mitra solusi

  Oct 2007 - Jul 2010

  Vendor management coordinator for pt xl axiata, tbk

  Responsilibity:Manage and control recruitment, performance & skills of contact center agentLead & deliver performance based on target hoursAchievements:Achieve target hours agreement for Contact Center Agent on 2007-2010

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  Pt. xl axiata tbk

  Jul 2010 - May 2011

  Product control performance

  Responsibilities:Perform product quality testing for mobile services, SMS, Voice, VAS & Data, start from SIT, UAT & Sanity TestAchievements:10% Top Performers Employee 2010

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  Pt. bakrie telecom tbk

  May 2011 - Jul 2012

  Marketing product vas - esia hidayah

  Responsibilities:Develop new VAS product and project end to end to maintain and improve various VAS Product (Applications: Brew, Android, Blackberry, and Non Applications: SMS, IVR)Maintain and improve existing VAS product to maintain and increase revenueCreate tactical program to accelerate new subscribersProvide User Acceptance Test (UAT) for VAS ProductImplement Promotion and Communication: Web, SMS Broadcast, Delivery Report etc. to create product awareness and imageAnalyze VAS performance and assure that VAS services are competitive in the marketPerform and maintain revenue performance, reporting and settlement/reconciliation processAchievements:Launch New Brew Device: Hape Anak Muslim (2011), Android Application: AlQuranku, SMS (2011): Adzan SMS (2011), SMS Bonus Mudik (2011), Hidayah SMS, Remaja Muslim, Keluarga Sakinah, Intisari Islam (2012), IVR (Voice) : Hidayah Suara 143 (2011)Achieve VAS target revenue on 2011-2012 Show less

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  Pt. xl axiata tbk

  Aug 2012 - now

  Responsibilities:● Product Leadership: Led the B2B product development lifecycle in the telecommunications sector, focusing on Mobility, Fixed Connectivity, SaaS, CPaaS, VOIP, Cloud PBX, SDWAN, FTTX & Digital solutions to drive customer acquisition and retention. Successfully oversaw 3+ cross-functional Scrum teams, ensuring timely and high-quality product delivery.● Product Management: Aligned E2E product vision with business objectives by developing and managing user stories and acceptance criteria.● Financial Oversight: Utilized financial acumen to track and analyze the impact of product initiatives on revenue growth, ensuring alignment with financial and customer satisfaction goals.● Communication Strategies: Developed and executed communication strategies across multiple sales channels to engage target customer segments and drive postpaid subscriptions.● Customer Feedback & Analytic: Demonstrate the ability to leverage customer feedback and analytics to drive data-driven decision-making. Possess hands-on experience with digital-first methodologies and cutting-edge tools, with a focus on analytical insights.● Revenue Growth: Consistently achieved growth revenue of FTTX for 15% per month & exceeded Directorate’s revenue targets, achieving record results for 3 consecutive years.● Product Success: Played a pivotal role in delivering data and digital products that accounted for 91% of the company's total revenue. Show less ● Process Optimization: Developed and implemented efficient standard operating procedures to double the efficiency of product quality control processes.● Team Management: Effectively managed and distributed testing requests among team members to balance workloads and enhance testing variety.● Quality Assurance: Ensured compliance with product requirements, provided timely updates to stakeholders, and identified and resolved over 50 product issues, boosting team efficiency by 25%.● Project Success: Contributed to the successful IT billing migration project, achieving 100% accuracy in all acknowledgments.Project Achievements:Involve & support in MyXL Giant Project; Air Asia Project (2013), SOB Project, AXIS Billing Migration, AXIS HLR Migration, Baby Sitting (2014), Amdocs TC Upgrade 8.1.2, MyXL Hygiene Improvement, Revamp The Core (2015) Show less

  • Senior Product Manager Enterprise & SME

    Dec 2017 - now

  • Product Manager Enterprise & SME - GSM & Non GSM

    Dec 2016 - Nov 2017

  • Product Manager Enterprise & SME - Mobile Data Product

    Dec 2015 - Nov 2016

  • Team Leader Service Quality Control - Demand Management and Technology

    Aug 2012 - Dec 2015