
Mark Atkin
Pro Shop Assistant

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About me
General Manager at Launceston Golf Club
Education

Golf Club Managers Association (GCMA)
-Principles of Golf Club ManagementActivities and Societies: Basic Agronomy & The Golf Course, Accounting Principles, Health & Safety, Social Responsibility, Employment Law, Legislation & Legal Issues, Food & Beverage Operations, Course rating and handicapping, Social Media, Innovation, Running Golf Competitions, Club Governance and Strategic Planning, The Role of the PGA Professional, Marketing and Membership, Group Case Studies and Breakout Sessions

University of Plymouth
2012 - 2014Foundation degree FdSc Golf Operations ManagementActivities and Societies: Personal & Employability Skills, Research Skills, Hospitality Management, Golf Industry & Operational Practise, Business for Sport, Golf Performance through Applied Technology, Retail, Research Project, Contemporary Golf Issues, Administration, International Golf Tourism, Golf Event Management, Golf Marketing, Media Communications, Business Planning.

The Cornwall College Group
2010 - 2012BTEC National Diploma SportActivities and Societies: Anatomy and Physiology, Physiology of Fitness, Assessing Risk in Sport, Fitness Training and Programming, Sports Coaching, Sports Development, Fitness Testing For Sport and Exercise, Practical Team/Individual Sports, Sports Nutrition, Leadership in Sport, Exercise, Health and Lifestyle, Instructing Physical Activity and Exercise, Psychology for Sports Performance, Sports Injuries, Analysis of Sports Performance, Organising Sports Events, Sport as a Business.
Experience

HOLSWORTHY GOLF CLUB LLP
Apr 2012 - Apr 2013Pro Shop AssistantThe position I held at Holsworthy Golf Club was as Pro Shop Assistant. I thoroughly enjoyed my time working there and learned various skills and qualities. My roles and responsibilities whilst working at Holsworthy included; Working as part of a 2 person team, Opening the store in the morning and locking up in the evenings, generating and closing sales, placing orders for stock, keeping the store clean and tidy, inputting scorecards into the handicapping system and communicating with customers on a general day to day basis. Show less

Launceston Golf Club
Apr 2014 - Mar 2019Golf Operations AssistantThe position I held at Launceston Golf Club was as Golf Operations Assistant. Here are a list of some of my roles and responsibilities whilst working there; Liaising with Committee and Club Secretary, communicating with customers on a general day to day basis, opening the professionals shop in the morning and locking up in the evenings, generating and closing sales, placing orders for stock, keeping the store clean and tidy, helping to maintain the buggies, banking, organising society golf days and events, helping with the marketing and advertising of the golf club, selling memberships, helping to run the shop website along with a weekly newsletter, helping to run the club and shop social media pages, project managing the technical/IT installation of a new indoor golf simulator, Managing the store when the Head Professional was away, including stints of two weeks at times when he was on holiday. Show less

CRICKET ST. THOMAS GOLF CLUB LTD
Mar 2019 - Aug 2020Golf & Pro Shop ManagerThe position I was holding at Cricket St Thomas Golf Club was Golf & Pro Shop Manager. This entailed the following; Running the complete golf operations at the club, in charge of membership retention/recruitment of a club with 600+ paying members, writing and distributing the weekly rota’s for staff, up selling products & golfing memberships, managing a diary and priorizing workload, communicating with members, training staff, implementing checklists and schemes to improve results, working to KPI’s, taking bookings and organising golf society days from start to finish, taking conference and events bookings, having knowledge of legal frameworks such as Health + Safety along with HR etc, ensuring the EPOS system is well organised and monitoring monthly stock takes, ordering all golf shop stock including pre books and planning which brands are to be stocked, meeting business representatives from various sectors. Since taking charge of the golf and pro shop operations GM in the shop has increased by 16%, stock take results have improved from an average of 44 stock errors a month to 5, overall membership satisfaction has improved, installation of a member trolley storage container as well as the introduction of a club custom fitting service. Show less

Morrisons
May 2020 - Apr 2021Home Delivery DriverThe position I was holding at Morrisons through the Global Pandemic was as a Home Delivery driver, providing a professional and friendly service when making deliveries in the local area. The roles and responsibilities included; completing vehicle maintenance checks on a 3.5 tonne van, ensuring all policies and company procedures are carried out such as ‘challenge 25’, maintaining a professional image, loading up vans at the start of the shift, making delivery drops in the allocated time slots, carrying heavy deliveries, ensuring doorstep checks are offered to every customer, working in conjunction with other colleagues and managers to deliver the companies plan. Show less

Lanhydrock Hotel and Golf Club
May 2021 - Apr 2023Golf Manager
Launceston Golf Club
May 2023 - nowGeneral Manager
Licenses & Certifications
- View certificate

Level 3 Award in First Aid at Work (RQF)
Qualsafe AwardsJul 2022 - View certificate

Marketing in the 21st Century
The Open UniversityApr 2020 - View certificate

Introduction to Bookkeeping and Accounting
The Open UniversityApr 2020 
Certified Fire Marshall (FM)
Fire Safety Cornwall LtdFeb 2025- View certificate

Level 2 Award for Personal License Holders
Highfield .webp)
Full UK Driving License
Driver and Vehicle Licensing Agency (DVLA)Apr 2011
FA Level 1 Coaching
The Football AssociationOct 2011
Community Sports Leadership Award (CSLA)
Sports LeadersJun 2012
PGA Level 1 Coaching
The Professional Golfers' AssociationApr 2012
Honors & Awards
- Awarded to Mark AtkinStudent of the Year ‘FdSc Golf Operations Management 2013-2014’ - 2014
- Awarded to Mark AtkinCornwall College ‘Most Improved Golfer 2010-2011’ - 2011
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