Amal Zboon

Experience

• 

  Jordan Modern Hi Technology, Manaseer IT

  Jan 2011 - Jan 2013

  - installing and configuring computer hardware operating systems and applications , monitoring and maintaining computer systems and networks .- talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues .- providing training and technical support for users with varying levels of IT knowledge and competence .- troubleshooting system and network problems and diagnosing and solving hardware/software faults , replacing parts as required .- providing support, including procedural documentation and relevant reports .- supporting the roll-out of new applications , setting up new users' accounts and profiles and dealing with password issues .- rapidly establishing a good working relationship with customers and other professionals, e.g., software developers .- Configuration / setup and Troubleshooting of LAN / WAN and wireless modems . Working closely with other departments/organizations with other IT staff .- Support LANs, WANs, network segments, Internet, and intranet systems . Show less

  • Maintenance

    Jan 2012 - Jan 2013

  • Trainee

    Jan 2011 - Jan 2012
• 

  KEFKEFK VAS Company

  Jun 2013 - Jan 2016

  • Coordinate with other departments for the implementation and execution of the projects.• Keep the Management up to date of the status, problems and required corrective measures.• Design the different services and prepare all the description documents regarding the different services offered to the existing and new company clients.• Prepare service specifications and commercial outlines. A process that involves continuous coordination with technical department.• Incorporate any changes and developments result on any of the services, in coordination with other departments of the company• Prepare project plans and liaise with all resources needed to check for the availability and timely delivery. • Managing and monitoring Digital marketing campaigns • Building and maintaining successful relationships with current and future clients.• Lead the sales and technical team in support of the sale of the products.• Negotiating with Content provider to acquire the Content needed.• Prepare, with Operators and partners, the marketing plan for the Project Show less • Supervise and organize Content team work flow.• Assign tasks and responsibilities for content team members.• Approve/reject created content (MM, SMS) from content team members.• Supervising the preparation multimedia content to go live on different mobile network operator portals/channels (Web, WAP, RBT)• Supervising the update process for different operator portals/channels with latest multimedia content.• Supervising content deliveries from content providers.• Evaluating new content along with new content providers.• Organizing and structuring Web and WAP sites.• Staying up to date with the latest information about mobile multimedia types and formats.• Identify and evaluate the actual running services with the operators and monitor the performance.• Plan new marketing criterias and approaches with the operators. .• Evaluate the targeted customers and their behaviour to the services.• Coordinate with the Business departments to verify the need and the success of the already launched services and products in different regions and operators.• Build up new Business cases and expected revenues with new operators. Show less

  • Content Manager & Business Developer

    Jan 2015 - Jan 2016

  • Content Team Leader and Business Developer

    Jun 2013 - Jan 2016
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  VasHouse

  Jan 2016 - Jun 2021

  Business Development Manager

  we in VAS House are specialized in providing Value Added Services (VAS) and platform solutions such as Mobile Banking Solutions, Managing Ring Back Tones, Content Aggregation, Mobile Marketing/Advertising, Managed MEGA promos, Managed App Stores, Mobile Games ,Billing Connection & Interactivity, Mobile Payment & Commerce.My Role here is to holds overall responsibility for the operations of the business ensuring the organization runs smoothly and efficiently, by :• Managed the entire product life cycle from strategic planning to tactical activities.• Launched a variety of Services and Products .• Coordinated with third parties partner’s sessions to identify new viable products and services/features, and evaluate new offers.• Managed the commercial briefs/business cases, and processed product pricing.• Worked closely with technical, sales, marketing and support to ensure revenue targets and customer issues are adequately met.• Developed an extensive interactive USSD menu SMS based services that resulted in fourfold increase of unique users.• Proposed & launched several packages, products and promos that successfully stimulated usage resulting in highest yearly profitability ratio.• Developed short-term & long-term Products/VAS roadmaps.• Coordinated business plans with operators ( Zain , Umniah , Orange , Viva , Aciacell and more than 30 operator in the MENA region ) , cps and promotion channels . Show less

• 

  Orange Jordan

  Jul 2021 - now

  Senior Key Account Manager