Xaviel Perez

Experience

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  Brookstone

  Aug 2006 - May 2017

  Multi Unit Store Manager

  In the heart of the vibrant NYC/NJ metro area, I forged my professional foundation through years of growth, eventually overseeing the management of three stores. Orchestrating dynamic operations across this trio of locations, I led a dedicated team of 50-60 Sales Representatives, resulting in an impressive combined revenue of $7.5 million. This multifaceted role was pivotal in shaping my leadership skills and strategic acumen, setting the stage for subsequent career achievements.As a key player in the region, I specialized in training and developing Store Managers and Assistant Store Managers, prioritizing their growth and ensuring alignment with company standards. This commitment to excellence earned me consistent recognition, consistently ranking in the top 5 for Key Performance Indicators (KPIs) from 2012 to 2016. Through effective collaboration with the merchandising team and Vice Presidents, I cultivated partnerships that contributed to seamless operations and successful strategic implementations.My role extended beyond revenue generation, showcasing expertise in forecasting based on Cost of Goods Sold (COGS), profit margins, and detailed inventory reports. This proactive approach facilitated informed decision-making, reinforcing the success of the stores under my purview. Furthermore, my commitment to a customer-centric environment underscored a strong emphasis on enhancing the overall customer experience across all three stores, solidifying my impact in the competitive retail landscape. Show less

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  Apple

  May 2017 - Aug 2021

  Product Specialist | Business Expert

  In my role delivering customer service to small businesses, I've leveraged my in-depth product knowledge to enhance customer experiences. Through consultations with small business owners, I've gained insights into organizational needs and goals, recommending customized Apple products and services to optimize their operations. I've been proactive in following up on sales leads and maintaining consistent communication to ensure a streamlined customer experience, promptly addressing inquiries and resolving complaints to maintain high satisfaction levels.My dedication and proficiency led to my promotion to Business Expert after demonstrating profound knowledge of Apple's ecosystem and effective communication with small business owners in the NYC area. In this capacity, I've spearheaded comprehensive hardware refresh initiatives for various clients, including Omni Hotels and Mobile Dev Ops, overseeing procurement, setup, and integration of Apple devices and MDM solutions.Notably, I led a hardware overhaul for Omni Hotels, managing the acquisition and setup of numerous Apple devices totaling $78,000 in transactions. Similarly, for Mobile Dev Ops, I facilitated the acquisition and setup of MacBooks and iPads worth $70,000, enhancing their mobile development capabilities. My achievements in surpassing lead generation targets earned me recognition as a top specialist for two consecutive quarters, leading to my promotion to Business Expert in 2018.Through my dedication to exceptional customer service and expertise in Apple products, I've consistently delivered outstanding results for small business clients, earning recognition and accolades for my contributions to business growth and success. Show less

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  Keller Williams Elite Properties

  Mar 2021 - Dec 2022

  Realtor

  In my role as a real estate agent, I've assisted clients in finding their dream homes by meticulously assessing their needs and budgets. Through careful consideration and drafting of comprehensive contracts, I've enhanced the home-buying process by strategically incorporating technology and social media. By offering expert advice on real estate market trends and conducting detailed property walkthroughs, I've built trust with clients and facilitated successful transaction closures.One of my key strengths lies in creating personalized property listings for clients based on thorough interviews and utilizing digital tools for efficient profiling and tailored property recommendations. Additionally, I've executed innovative marketing tactics such as social media ads, virtual tours, and online campaigns, significantly increasing property visibility and driving sales achievements.In terms of transaction management, I've successfully handled transactions for 17 buyers and 8 sellers, achieving an impressive average sale price of $570,000. Moreover, I've demonstrated my negotiation skills by enhancing investment returns, negotiating an increase from a 9% to a 13% return on a duplex purchase for an investor.My dedication and performance have been recognized within the industry, as evidenced by my achievement as Rookie of the Quarter in August 2021 for securing the most property listings. I actively maintain a strong sales pipeline through daily cold calling, leveraging CRM systems and social media to expand business reach and foster long-term client relationships. Through my commitment to excellence and innovative approach to real estate, I consistently deliver outstanding results for my clients. Show less

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  Tesla

  Aug 2021 - Apr 2022

  Tesla Advisor

  As a Tesla Advisor, I delivered an exceptional customer experience by guiding clients through their journey with Tesla—from initial engagement to vehicle delivery. I played a key role in educating prospective customers about Tesla’s innovative products and sustainable energy solutions while providing personalized support throughout the sales and delivery process.Engaged with customers in person and through digital channels, delivering tailored product education to address individual needs and preferences.Managed the end-to-end sales process, including consultation, financing, documentation, and delivery coordination, ensuring a seamless and customer-focused experience.Facilitated new vehicle deliveries, conducted product walkthroughs, and empowered customers to maximize the benefits of Tesla ownership.Collaborated with cross-functional teams to enhance store efficiency and achieve sales and operational goals.Acted as a brand ambassador, passionately representing Tesla’s mission to accelerate the world’s transition to sustainable energy. Show less

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  Homeward

  Apr 2022 - Sept 2022

  Account Executive

  As an Account Executive at Homeward, I partnered with real estate agents and homebuyers to simplify the home-buying process through innovative financing solutions. My role involved cultivating strong relationships with a network of over 300 agents across Miami, Atlanta, Austin, and Seattle, while delivering personalized strategies to enhance client success and satisfaction.Built and maintained a robust network of real estate professionals, leveraging strategic communication and relationship management to drive business growth.Led educational sessions—both virtual and in-person—to empower agents and clients with a deeper understanding of Homeward’s offerings, resulting in increased referrals and brand advocacy.Consulted with agents and clients to identify unique needs, providing tailored financing solutions that streamlined transactions and improved outcomes.Contributed to the achievement of quarterly sales goals by developing targeted campaigns and offering exceptional service that drove customer retention and acquisition. Show less

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  Kaseya

  Sept 2022 - May 2024

  Account Manager(SLED and Enterprise )

  At Kaseya, I drove sales and customer success by consistently exceeding Annual Recurring Revenue (ARR) goals, achieving $510,000 in ARR, with 70% generated through cross-sales. Notable accomplishments include closing high-impact deals with clients such as Klick Media and Communities Schools of Atlanta, contributing to strong ARR and Net Revenue Retention (NRR) outcomes.I cultivated strong relationships with decision-makers across diverse industries, providing consultative insights to address customer needs and drive contract renewals. By aligning strategic success plans with business and technical objectives, I ensured seamless post-sales implementations and technical adoption, driving long-term value for clients.To enhance customer success, I executed regular engagements, including monthly Account Reviews (ARs), Quarterly Business Reviews (QBRs), and product innovation updates. I also spearheaded initiatives like the Managed Service Provider (MSP) vertical for AbadanTC, achieving significant ARR within short deal cycles and expanding market reach.Recognized for delivering exceptional results, I was named the top Account Manager among 25 peers in Q1 2024, surpassing cross-sell and upsell targets. My ability to identify growth opportunities, foster innovation, and execute strategic initiatives has consistently driven revenue growth and exceeded expectations.My results-driven approach, combined with a strong focus on aligning technology solutions with customer goals, has positioned me as a top performer, ensuring both organizational and client success. Show less

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  Jamf

  Jul 2024 - now

  Customer Success Manager

  As a Customer Success Manager, I help organizations maximize the value of their mobile device management solutions by aligning technology with business objectives. Through strategic guidance and collaboration, I ensure seamless adoption, continuous optimization, and long-term success.I work closely with key stakeholders, conducting business reviews to assess progress, address challenges, and identify opportunities for growth. By proactively engaging with clients, I ensure they are leveraging the full potential of our solutions to drive efficiency and innovation.Collaboration is at the heart of my approach—I partner with support, product, and engineering teams to resolve complex technical challenges and optimize workflows for my accounts. For more advanced technical issues, I work closely with engineers to develop tailored solutions that meet the unique needs of each client.Additionally, I support LATAM and Brazil-based accounts, leveraging my language skills and cultural understanding to strengthen relationships and drive successful implementations in the region.When clients have evolving needs, I work alongside the Account Executive team to explore solutions that support their continued growth and success. Show less