Abhas Rao

Experience

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  Bajaj Auto Ltd

  Aug 2010 - Apr 2012

  Area Service Manager

  - Enhanced Customer Value, supported in auto dealership profitability, vendor management, established new service centers, performed quality audits, and warranty audits.- Established KPI for dealership profitability, P&L sheets to drive profits and reduce wastes.- Resolved technical customer complaints and performed Root cause analysis.- Organized customer meets and camps to improve customer loyalty, brand marketing, and enriching experience.

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  Tata Motors

  Feb 2012 - Jan 2016

  Customer Support Manager

  - Enhanced Customer Value, improved supplier management, reduced inventory MOS, performed DQCTC audits to maintain quality, risk analysis.- Supported in Manpower training , SHE audits to improve safety, 5S, Why why analysis, Ishikawa diagrams- Awarded" Best Customer Connect" Award by VP Tata Motors , Mr.Dinesh Bhasin.- Helped Tata Motors reach 3rd Position in JD Power CSI ( 888 points).- Developed KPI to make the process LEAN using Value Stream Analysis, and Quality standards. Result reduced cost by 8%.- Implemented ABC analysis, cycle count, safety stock and optimized spare parts for VOR orders.- Organized Customer meets and camps to improve customer loyalty and retention. Show less

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  Bosch

  Aug 2019 - Feb 2021

  Internship Trainee

  - Supported in supplier development, controlling, price and contract negotiation, RPP measure.- Part of Agile POD 3 TTT projects and developed KPI for supplier selection and evaluation.- Added 3 new suppliers to Bosch supplier Portfolio.- Supported in Agile culture development in the role of Agile Scrum master.- MASTER THESIS : How to source and evaluate suppliers for steering sub- components in India for European Automotive manufacturers im an Agile way.

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  Amazon

  Feb 2021 - now

  Security and Loss prevention for EMEA region Working with Amazon Freight to reduce risk and response time to provide enriching customer experience

  • Senior Program Manager - program Implementation

    Sept 2023 - now

  • Security and Loss Prevention Program Manager

    May 2022 - now

  • Incident Response Manager

    Feb 2021 - May 2022