Deep Enrich
Gayle Johnstone
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Falkirk, Scotland, United Kingdom
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About me
Digital Project Manager at SSE plc
Education
Braes High School
-
Experience
Sky
Nov 2008 - Mar 2020Main responsibilities are supporting & leading the delivery of Process Improvement projects from scoping through to implementation & benefit realisation as well as coaching colleagues from across the business. Manage customer & system related issues raised by front line operational staff through to resolution. Multi-skilled customer service advisor managing inbound calls.
Process Improvement Analyst
Jun 2015 - Mar 2020Customer Resolution Analyst
Jan 2012 - Jun 2015Customer Service Advisor
Nov 2008 - Jan 2012
SSE plc
Mar 2020 - nowDigital Project Manager
Apr 2021 - nowProcess Improvement Manager
Mar 2020 - Apr 2021
Licenses & Certifications
Lean Six Sigma Green Belt Accredited
British Quality FoundationJun 2016- View certificate
AgilePM® Practitioner
APMG InternationalJun 2022
- View certificate
AgilePM® Foundation
APMG InternationalJun 2022 %20England.webp)
Mental Health First Aider
Mental Health First Aid (MHFA) EnglandFeb 2022
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