Bonnie Combs

Experience

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  Blockbuster

  Oct 1989 - Dec 2006

  District Manager

  • Drove sales for 20 stores in district, generating $100M in annual volume• Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs• Conceptualized and implemented strategies to realign operational strategies and enhance personnel management approaches• Spearhead routine operations and special program initiatives for regional group with $100M in revenue per year• Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation• Created various selling and merchandising programs impacting bottom line performance• Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales• Built positive and productive relationships with store and field leadership Show less

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  OfficeMax

  Jan 2007 - Oct 2010

  District Manager

  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals• Met deadlines by proactively managing individual and team tasks and implementing operational processes• Drove sales for 17 stores in district, generating $18 million in annual volume• Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs• Conceptualized and implemented strategies to realign operational strategies and enhance personnel management approaches• Held weekly meetings with manager's to identify techniques to overcome sales obstacles• Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits• Recruited 52 managers and supervisors to fill internal job vacancies Show less

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  Bruce's Auto Center

  Oct 2010 - Jan 2012

  Office Manager

  • Oversaw implementation of marketing and advertising service campaigns• Developed written plans and obtained customer consent to proceed• Met with key customers to discuss service needs and develop effective and practical solutions• Worked with customers to educate and inform on vehicle preventive services, effectively closing over 1,000 deals• Set and administered department budgets for expenditures, materials and labor• Updated existing customers on new products, updated services and changes in accounts to maintain good rapport and increase sales 30% Show less

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  Nevada Restaurant Services, Inc.

  Dec 2014 - Feb 2017

  Gaming Manager/Bartender

  • Eliminated customer service issues by quickly resolving disputes and correcting problems• Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers• Efficiently managed accurate money transfers and protected transactions with standardized procedures• Developed team communications and information for weekly meetings• Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival• Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance• Managed quality assurance program including on site evaluations, internal audits and customer surveys• Strengthened control and monitoring systems to keep games in full compliance with Local and State regulations Show less

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  Target

  Nov 2019 - Feb 2020

  Guest Relations Specialist

  • Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue• Mentors new team members on POS system operation, customer service strategies and sales goals• Approached every question or concern with calm and level-headed approach to successfully address any need• Increased sales 20% by offering advice on purchases and promoting additional products• Processed exchanges and returns by processing them in company database• Maintained organized and orderly front end and removed carts, baskets and debris Show less

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  Walmart

  Feb 2020 - now

  Guest Services Specialist