Tom DePew, MBA

Experience

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  Equifax Insurance Systems

  Aug 1983 - Mar 1987

  Software Developer

  Designed and developed software that rated insurance for property and casualty companies. Developed 4GL language that enabled team to support multiple clients with simpler customization.

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  E-Systems

  Mar 1987 - May 1989

  Software Engineer

  Developed complex software for US government client in C++ and FORTRAN.

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  Good Software

  May 1989 - Oct 1990

  Developer

  Designed and developed software to analyze commercial real estate profitability.

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  Mobil Oil

  Oct 1990 - Nov 1992

  Contractor

  Worked with petroleum engineer to deliver a well logging application, which would take sensor pressure readings and determine the wellsite configuration.

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  Sabre Holdings

  Nov 1992 - Jul 2001

  Manager

  Manager with expertise in analyzing and re-engineering business processes, developing transformation plans, and leading teams to complete the transformation process. Interact at all levels in the organization to get key stakeholder buy-in. Led development teams to deliver solutions across multiple project engagements on-time and under budget. Consulted with sales teams for large retail and transportation clients to address specific business issues.Spent three years in Paris, France working with the French national railroad (SNCF) supporting their yield management application. Also spent several years working with Wal-Mart in the area of transportation logistics. Show less

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  EDS

  Jul 2001 - Sept 2009

  Consulted with key stakeholders, including senior and C-level executives in client organization to position EDS services and win deals in complex sales engagements in the Customer Relationship Management (CRM) Growth and Transformation practice. Performed on-site analysis and developed transformation plans to achieve client business objectives and EDS sales goals. Designed messaging and presented at industry trade shows. Built ad-hoc teams to support specific customer engagements from departs across the company. Show less

  • Senior Consultant

    Oct 2005 - Sept 2009

  • Managing Consultant

    Jul 2001 - Oct 2006
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  Haseman Associates

  Oct 2009 - May 2010

  Senior Principal

  Supply Chain Management, Business Process Optimization, Customer Relationship Management, Applications Design. Work with clients in executive leadership including the C-suite primarily in retail and consumer goods on stragic business planning, process improvements, supply chain, and customer relationship management. Haseman Associates consults with clients to identify the right set of applications and business process outsourcing enablers to achieve their strategic goals.

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  Ascentium

  Apr 2010 - May 2010

  Principal Consultant

  Work with clients across a number of industries to help them clarify and achieve their CRM vision through the Microsoft Dynamics CRM platform. Duties include working with all levels of management to clearly identify the value proposition, elicit requirements, ensure a smooth change management process, and in all phases to make sure that they achieve outstanding business value.

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  Avanade

  May 2010 - Jan 2013

  Manager, Business Analysis

  Work with clients on achieving their objectives in the area of customer relationship management (CRM). Using Microsoft Dynamics CRM, work with clients to help them achieve their business process and IT transformation vision. Lead workshops and customer engagement, document key processes, and position Avanade services for clients across a number of industries. Built client solutions, demonstrations, and prototypes in Microsoft Dynamics CRM.

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  EGain Corporation

  Apr 2013 - May 2014

  Sr. Solutions Consultant

  Worked with customers as an Solution and Industry Business Consultant to understand the advantages of customer engagement utilizing the eGain platform capabilities in advancing their business objectives. In this role worked with primarily enterprise-level customers in various business roles at all levels of the customer organization.A typical engagement would involve working jointly with the sales executive to help define the sales strategy, identify the key client issues, and work with the client's business and IT teams, in addition to the larger eGain team. Overall, in collaboration with sales executive, built strategy and messaging, created business value propositions, and overall supported sales engagements. Performed product demonstrations as required. Performed assessments (short diagnostics) to uncover key business issues. Show less

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  Salesforce

  Jun 2014 - Feb 2018

  The role of a Principal Solution Engineer is to perform all the work of a Lead Solution Engineer, but also to focus on key initiatives and strategies within the pre-sales function. It goes beyond the presenting issues to uncover the real ones. To that end, I will continue to have a focus on field service, both in terms of opportunities but how our customers may use Salesforce's Field Service Lightning product to improve the field service operations of our customers. It is a strategy-level engagement that yields the most success. In addition to my work to support sales teams and our customers throughout the sales cycle, I also am supporting the Health and Life Sciences (HLS) industry, working with payers, providers, and medical device companies. I work with payers on their customer relationship processes, providers on better enabling internal teams to accomplish their work, and medical device companies on field service and related customer service and reverse logistics processes. From a leadership perspective, I have been leading the pillar for field service in the Commercial Business Unit (CBU). I also have been co-leading the pillar for Business Process Automation (BPA). At the most recent Dreamforce 2017, I presented theatre sessions devoted to how to use the BPA capabilities of Salesforce. In both these leadership roles, I work with other teams around the world to advance these capabilities and work with product management to improve both the system capabilities as well as solutioning teams' ability to use them. Show less As part of the customer service pre-sales team, work with our customers to build innovative solutions to customer service issues. The approach is to observe customers' current operations first, and then create compelling solutions and value propositions that help them see new ways to better serve their customers. In addition to working with customers, also demonstrate thought leadership through blog articles written for the Salesforce blog and creating new approaches to different service business processes, including field service. Show less

  • Principal Solution Engineer, Service Cloud

    Aug 2016 - Feb 2018

  • Lead Solution Engineer

    Jun 2014 - Jul 2016
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  Microsoft

  Feb 2018 - now

  I consult with customers in the financial services industry to leverage Microsoft's cutting-edge intelligent business applications platform to solve pressing business problems. These solutions are based on measurable business impact derived from workshop activity to surface the real business issues. The insight from workshops often uncovers the real issues, beyond simply the presenting ones. I work with customers from inception to closing. Have also worked with global system integrator partners to launch a call center campaign. Leveraging business applications, artificial intelligence, and platform capabilities to create a solution that highlights Microsoft's strength in delivering customer insight and builds on partners' strength to the benefit of our customers. Also working with partners on the issue of shadow IT to deliver a new way for companies to get their hands around critical corporate data assets. I also work with Technical Specialists to understand customers' customer service and knowledge management challenges and propose solutions that incorporate artificial intelligence and machine learning that enhances the customer experience.Microsoft has built a technology platform and business application suite that supports an intelligent customer experience. With this platform, our customers solve real service challenges and support solutions for all persons, regardless of physical or other limitations. Show less I work with customers in the financial services industry to bring the full power of the Microsoft product portfolio to bear on pressing business challenges. By focusing on role-based needs within critical customer use cases, I apply the Microsoft product suite in unique ways that will open new possibilities for our customers, and do so at the lowest possible cost. Microsoft provides a strong palette of tools that has allowed me to help my customers on a number of fronts. By using this strong set of tools, I can help customers work across the entirety of key business processes and improve them with measurable results. Show less

  • Director, Solution Specialist for Business Applications

    Sept 2022 - now

  • Principal Technical Specialist, Dynamics CRM

    Aug 2019 - Sept 2022

  • Technical Solutions Professional, Dynamics CRM

    Feb 2018 - Aug 2019