Salome Gulent

Experience

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  Boy With a Ball

  Sept 2016 - May 2017

  Program Intern

  - Coordinated and led program curriculum - Oversaw 40 middle and high school students in Velocity after school program- Performed data entry and sorted students' information into database

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  Feminist Women's Health Center (Atlanta)

  Jan 2017 - May 2017

  Grassroots Organizing Intern

  - Led monthly volunteer orientations for new volunteers- Coordinated reproductive health advocacy programs -Tabled at multiple events and festivals in Atlanta to increase volunteer involvement

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  Emory University

  Jun 2017 - Jun 2017

  Emory National Debate Institute Resident Advisor

  - Prepared program housing prior to approx. 100 high school students’ arrival to the camp- Organized and lead recreational programs for students such as sports and debate lessons- Performed customer service operations such as handling student check-­‐‑in and check-­‐‑out- Completed on-­‐‑call duties, including response to lock-­‐‑outs, medical emergencies, and holding office hours

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  Emory University

  Sept 2017 - May 2018

  Graduation Generation Student Tutor

  - Provided positive classroom experiences for three Maynard Jackson High School geometry classes- Aided students with their schoolwork and post-­‐‑graduation endeavors- Developed and lead the Young Queens mentoring afterschool programs for King Middle School girls

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  Network of Ethiopian Women's Association

  May 2018 - Jul 2018

  Communications Intern

  - Developed articles for online print, social media, and quarterly newsletters- Acted as a spokesperson for NEWA at a conference discussing issues women with disabilities face- Created a stronger social media presence for new women empowerment campaign on Facebook page

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  Digitalundivided

  Sept 2018 - Dec 2018

  Program Intern

  - Evaluated tech entrepreneurship path of early stage Black and Latina women founders in Atlanta- Researched and presented conclusions with a proposal for new program initiatives-Organized weekly programming for members of BIG tech incubator leading up to annual Demo Day

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  Venture For America

  Feb 2019 - Jun 2021

  2019 Fellow

  Venture For America is a selective two-year entrepreneurship fellowship that serves to create economic opportunity in American cities. VFA Fellows complete intensive training and commit to working at a high growth company in an emerging startup ecosystem.

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  NaturAll

  Aug 2019 - Mar 2021

  Business Development Associate

  • Implemented 8 company consumer profiles by creating and analyzing surveys that have been utilized to drive company decisions through implementation of better targeted ads• Built relationships with 20+ VIP customers, organized quarterly focus groups, and investigated key characteristics of top customers• Managed collection and analysis of customer insights via studies, surveys, qualitative data intake, and pre-existing customer data• Collaborated cross-functionally with Marketing and Research & Design teams to tailor studies to specific knowledge gaps and synthesized findings across studies• Oversaw 4 business opportunity initiatives by developing marketing functions to identify key marketing strategies for successful new customer acquisition and sales growth Show less

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  Klaviyo

  Mar 2021 - Aug 2024

  • Spearheaded enhancement and oversight of technical support onboarding program for 160+ internal customers based on data-driven decision making.• Directed the formulation and implementation of quarterly enablement initiatives, collaborating with stakeholders up to VP level to align on business objectives, resulting in three new training programs that improved onboarding efficiency for 160+ customer-facing team members.• Developed interactive e-learning modules tailored for new technology rollouts, achieving a 95% completion rate among employees and enhancing knowledge retention to ensure smooth transitions and operational continuity. Show less • Develop an ongoing, in-depth technical knowledge of Klaviyo email and SMS marketing SaaS platform, including Klaviyo APIs, HTML, CSS, and Javascript to troubleshoot client issues via email and chat• Communicate with technical and non-technical clients to provide guidance on product usage and marketing questions, including those related to Shopify, WooCommerce, Magento, Facebook, and other eCommerce or SaaS integrations)• Create and provide feedback on training materials for new hires on troubleshooting• Support organizational goals by sharing customer feedback, escalating feature requests, and proactively suggesting improvements in process or documentation Show less

  • Co-Lead of BLACC

    Aug 2023 - Aug 2024

  • Enablement Program Manager

    May 2022 - Aug 2024

  • Product Expert

    Mar 2021 - May 2022
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  The Product Management Center at UW

  Aug 2023 - Nov 2023

  Fellow @ Inclusive Product Management Accelerator

  Selected as one of 50 to participate in twelve-week professional development program designed to foster diversity within the Product Management community, and participated in weekly activities and collaborative sessions with diverse cohort.

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  In the Lab Product Management

  Sept 2024 - Dec 2024

  Product Manager

  • Selected to participate in the highly competitive In the Lab Product Management program, focused on equipping participants with practical skills to ideate, build, and launch innovative digital products.• Led the development of the MVP for Beauty Finder, a mobile app designed to help travelers locate beauty products in Asian markets, leveraging user research to define product requirements and deliver a solution tailored to customer needs.