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Fernando Barbosa

Fernando Barbosa

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location of Fernando BarbosaNova Iguaçu, Rio de Janeiro, Brazil

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  • Timeline

  • About me

    Service Delivery Coordinator | Collab | MBA | Logicalis Brasil

  • Education

    • Calabrio / Cisco

      -
      QM for Agents

    • Calabrio / Cisco

      -
      QM for Administrators

    • Telecon

      2014 - 2014
      Implementing Cisco Video Network Devices, Part 1 (VIVND1)

    • Telecon

      2014 - 2014
      Implementing Cisco Video Network Devices, Part 2 (VIVND2)

    • CTT Brasil

      2012 - 2012
      Implementing Cisco Unified Communications Manager Part 1 (CIPT1 8.0) – CTT Brasil Telecomunicações

    • CTT Brasil

      2012 - 2012
      - Implementing Cisco Unified Communications Manager Part 2 (CIPT2 8.0) Telecomunicações

    • Instituto Infnet

      2011 - 2011
      Accessing the WAN Redes Cisco

      Academia Cisco (Cisco Networking Academy)

    • Instituto Infnet

      2011 - 2011
      Lan Switching and Wireless Redes Cisco

      Academia Cisco (Cisco Networking Academy)

    • Instituto Infnet

      2011 - 2011
      Routing Protocols and Concepts Redes Cisco

      Academia Cisco (Cisco Networking Academy)

    • Instituto Infnet

      2011 - 2011
      Network Fundamentals, Redes Cisco

      Academia Cisco (Cisco Networking Academy)

    • UNOPAR - Universidade Norte do Paraná

      2021 - 2021
      MBA em Gestao de Tecnologia da Informação

    • Universidade Iguaçu

      2007 - 2011
      Concluído Engenharia da Computação

  • Experience

    • Wittel Comunicações

      Feb 2009 - Apr 2015

      • Analista de Suporte UC

        Aug 2011 - Apr 2015

      • Auxiliar de Suporte Técnico

        Jul 2010 - Jul 2011

      • Estagiário

        Feb 2009 - Jun 2010

    • Logicalis Brasil

      Apr 2015 - now

      Coordenador técnico de equipe de suporte.Responsável por:Coordenação técnica de equipe de suporte multi disciplinar com abordagem nas tecnologias de Collaboration, Network, Datacenter, Mobility e Security, em regime 24x7.Alocação de recursos técnicos para atender demandas de suporte.Elaboração de estratégias alinhadas com as demandas de negócios de nossos clientes.Criação e customização de processos e procedimentos operacionais.Acompanhamento e incentivo no desenvolvimento técnico e profissional de nossos colaboradores. Show less

      • Service Delivery Coordinator

        Nov 2024 - now

      • Sr Tech Talent Coordinator

        Apr 2022 - Dec 2024

      • Analista de suporte sênior

        May 2021 - Apr 2022

      • Analista de Suporte

        Apr 2015 - Apr 2021

  • Licenses & Certifications

    • Black Belt Collaboration Support BE4K/6K/- Stage 1 FY20

      Cisco
      Apr 2020

    • Black Belt Collaboration Support CMS - Stage 1 FY20

      Cisco
      Apr 2020

    • Cisco Certified Network Professional Collaboration (CCNP Collaboration)

      Cisco
      Jun 2019
      View certificate certificate

    • Cisco Collaboration Servers and Appliances (CSA) - (500-325)

      Cisco Brasil
      Feb 2019

    • Implementing Cisco IP Telephony & Video, Part 2 v1.0 (300-075)

      Cisco
      Jan 2017

    • Implementing Cisco Collaboration Application v1.0 (300-085)

      Cisco
      Dec 2018

    • Cisco Certified Network Associate Collaboration (CCNA Collaboration)

      Cisco
      Dec 2014

    • Implementing Cisco IP Telephony & Video, Part 1 v1.0 (300-070)

      Cisco
      Apr 2014

    • Cisco Certified Network Associate (CCNA)

      Cisco
      Feb 2012

    • Calabrio Certified QM Administrator (CCQA) - Cisco

      Calabrio, Inc.
      Mar 2017