Bayu Setiadi

Experience

• 

  University of Gunadarma

  Mar 2020 - Jul 2021

  Laboratory Assistant

  • Assistant Laboratory of Information System in Gunadarma University• Create Materials and Assess Assignments

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  Lokerbee.ID

  Apr 2021 - Jul 2021

  Web Developer

  • Managed complex projects from start to finish • Collaborated with other designers • Create New Website Page Designs

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  PT Astra International Tbk

  Aug 2021 - Dec 2021

  Research And Development Officer

  • Merancang, mengembangkan, dan menguji produk baru atau perbaikan pada produk yang sudah ada• Melakukan riset untuk memahami kebutuhan dan preferensi konsumen• Berkolaborasi dengan tim untuk memastikan bahwa produk yang dikembangkan sesuai dengan standar kualitas yang ditetapkan• Menjaga dan mengupdate dokumentasi terkait proses pengembangan produk• Menerapkan dan meningkatkan efisiensi dalam pengembangan produk• Melakukan uji coba produk untuk mengevaluasi kinerja, kualitas, dan fungsionalitasnya• Menganalisa dan mengevaluasi data hasil uji coba produk untuk menentukan perbaikan dan pengembangan selanjutnya• Memantau dan melaporkan perkembangan proyek pengembangan produk kepada manajemen• Membangun dan menjalin hubungan dengan pihak eksternal, seperti vendor, supplier, dan pihak terkait lainnya untuk mendukung pengembangan produk. Show less

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  PT. Temas, Tbk

  Jan 2022 - Jun 2023

  IT Application Support

  • Support Application INFOR, TMS, Ticketing, Accurate, KlikTemas and Edms.• Resolve cases and provide updates to customer.• Analyze all aspects of the software and make suggestions throughout the development phase to help avoid issues in the final product.• Support Customers to answer queries, locate information.• Assist customers in troubleshooting problems, diagnose issues with software installation and application, identify sources of the problem and offer solutions.• Troubleshoots application software, database issues and web application system on a timely basis. Show less

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  PT Praweda Sarana Informatika

  Jul 2023 - now

  Application Support Specialist

  • End-User Assistance - Provide timely and responsive support to end-users experiencing difficulties with IT applications. - Guide users through issue resolution and provide clear instructions• Incident Management - Log and prioritize support requests, ensuring incidents are resolved within established SLAs. - Escalate complex issues to higher-level support or development teams when necessary.• Application Troubleshooting - Diagnose and troubleshoot software-related issues, including but not limited to functionality, configuration, and integration problems. - Collaborate with development teams to understand application architecture and facilitate quicker problem resolution.• Documentation and Knowledge Sharing - Maintain comprehensive documentation of known issues, troubleshooting steps, and resolutions. - Contribute to the development of a knowledge base to empower end-users and streamline support processes.• Application Monitoring and Performance - Monitor application performance, proactively identifying and addressing potential issues. - Collaborate with system administrators and infrastructure teams to optimize application performance.• Deployment and Upgrades - Assist in the deployment of new applications and updates, ensuring a smooth transition and minimal disruption to business operations. - Collaborate with project teams during the testing and implementation phases. Show less