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Mateusz Jazdzewski

Mateusz Jazdzewski

First Line Support Agent at BT Broadband Campain

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location of Mateusz JazdzewskiLondon Area, United Kingdom

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  • Timeline

  • About me

    Technology Leader | IT Managment | Cyber Security

  • Education

    • Wyzsza Szkola Zarzadzania w Gdansku

      2003 - 2006
      Computer Science

    • XII Liceum Ogolnoksztalcace w Gdyni

      1999 - 2003

      Secondary School

    • The Open University

      2016 - 2017
      Bachelor’s Degree Computer Science

      Activities and Societies: TM351 - Data Managment and analysis Part-time distance learning in my spare time

  • Experience

    • Sitel

      Oct 2007 - Jan 2008
      First Line Support Agent at BT Broadband Campain

      Providing BT Broadband customers with technical support for their broadband including toubleshooting line faults, setting up wireless and loging calls in internal call logging system.

    • QBS Software

      Mar 2008 - Jul 2015

      Looking after network of 12 servers and 30 workstations and Mitel IP based phone system as well as providing pre and post sale support to the customers of QBS Software.

      • Systems Manager

        Mar 2013 - Jul 2015

      • System Support Administrator

        Mar 2008 - Feb 2013

    • Morningstar

      Jul 2015 - Feb 2019
      Operations Engineer

      Responsible for network management (Solarwinds NPM) of a 2,000 node, 14 data centre networks based in four continents and performance monitoring to ensure that all client-facing servers operate at optimum efficiency. Duties include:* troubleshooting network connectivity issues,* working with the development team testing new software* resolving custom code related issues with the Development and System Admin Teams* investigating application logs* liaise with the Stock Exchanges, Market Data Vendors and Forex data providers who provide data, to ensure data accuracy and completeness* writing training documentation (Atlassian Confluence)* software deployment (Atlassian Jira, Jenkins) Show less

    • IT4Businesses (a division of Adstent Ltd)

      Jun 2016 - Jun 2021
      Information Technology Operations Manager

    • The Olayan Group

      Jun 2021 - now
      IT Operations Manager

  • Licenses & Certifications

    • Paessler Certified Monitoring Professional

      Paessler AG
      Jan 2013

    • VMware Technical Sales Professional 5 (VTSP 5)

      VMware
      Jan 2013

    • Symantec Technical Specialist

      Symantec Technical Acreditation Program
      Sept 2012

    • CA Accredited Technical Associate Data Management r16

      CA Technologies
      Aug 2012

    • CA Accredited Technical Sales Associate Data Management r16

      CA Technologies
      Aug 2012

    • Acronis Sales Professional

      Acronis Backup and Recovery 11
      Sept 2011

    • ESET Technical Training Course

      ESET
      May 2010

    • Managing and Maintaining a Microsoft Windows Server 2003 Environment

      Microsoft
      Dec 2008

    • Installing, Configuring, and Administering Microsoft® Windows® XP Professional

      Microsoft
      May 2008

    • CompTIA A+ Certified

      CompTIA
      Jun 2007