Deborah Babudoh

Experience

• 

  Ecobank Nigeria

  Jul 2015 - Sept 2015

  Customer Service Representative

  As an intern in the Customer Service department, my responsibilities included:- Responsible for enrolling over 500 customer bank verification number (BVN). - Build and manage the relationship with Ecobank customers on an ongoing basis and represent the organization to the public, key stakeholders, and business partners. - Ensure that Ecobank and its customer’s objectives are met effectively. - Responsible for the registration cheque booklet, ATM cards, Internal Memo, and New accounts. - Acting as an intermediary between the customers and other Eco Bank colleagues to provide customer-centered solutions. - Maintenance and coordination of files and documents and other responsibilities assigned by the head of the department. Show less

• 

  SEAMFIX

  Dec 2016 - Mar 2022

  - Increased organic followers and engagement across social media platforms to attract new talents and increase brand visibility. - Increased number of LinkedIn Followers to over 7,000+ followers. - Pioneered various PR Campaigns (CSR, hackathon partnerships, Employee Volunteerism Program, Company Alumni network, Building leaders initiative (mentorship program), etc)- Generate Website Content for the “About us” & “Careers” pages. I was able to improve the content structure and also introduced a recruitment video scripted by me on the careers page. - Video marketing and storytelling, some featured on well known national and international platforms like CNN, International Identity Day (NIMC), etc. - Worked with the HR team to onboard new hires, introduced various engagement plans and was in charge of branded swags. - Worked with the people and culture team to plan and coordinate internal events and fun activities to improve company culture and employee satisfaction. - Handled all blog contents and publications on the website; about company events, latest announcements, etc. - Monitor, track, analyze and report on performance on social media platforms using tools such as Google Analytics and Facebook insights. - Research and evaluate the latest trends and techniques in order to find new and better ways of improving the employer brand of the company. - Manage budget for social media campaigns and activities. - Oversee day-to-day management of campaigns and ensure brand consistency. - Supervise all aspects of social media interaction between customers and the company, and ensure a positive customer service experience. Show less - Pioneered various CSR campaigns (school and orphanage outreach) to improve brand awareness and reputation. - Authoring fresh and engaging press releases and news articles. - Pioneered internal and external newsletters initiatives using mail chimp and Mad mimi platform. - Organized company external events and workshops with top clients like NIMC, MTN and many more. - Building and strengthening relationships with members of media to promote positive coverage.- Sourcing strategic media slots to improve brand voice. - Representing company at multiple public forums and conferences.- Overseeing the entire online presence, including website copy and all social media platforms to maintain brand consistency. - Pioneering various communication plans to achieve organizational goals. - Worked with the HR team and c-level executives on various internal communication plans to improve staff engagement and also crisis management. - Overseeing all welfare activities of staff and clients through end of year branded swags, birthday or congratulatory messages, etc. Show less As a Customer Success Intern, my first responsibility was to learn as much as I could help, but with a focus on Customer Success and general satisfaction. My responsibilities included:- Collected customer feedback and made process changes to exceed customer satisfaction goals.- Fielded customer questions regarding available products, services, current prices and upcomingcompany changes.- Offered advice and assistance to customers, paying attention to special needs or wants through chats and emails via tawk.to and also phone calls - Answered customer telephone calls promptly to avoid on-hold wait times.- Responded to customer requests for products, services and company information.- Boosted sales revenue by skillfully upselling and cross selling to customers. Show less

  • Employer Branding Specialist

    Jun 2019 - Mar 2022

  • Corporate Communications Executive

    Dec 2017 - Jun 2019

  • Customer Success Executive

    Dec 2016 - Nov 2017
• 

  Automaited

  Apr 2023 - May 2023

  Workstudent People & Culture

  During my part-time employment here, I utilized my event planning, communication, and organizational skills to coordinate various initiatives, including the planning and execution of the company's second "Workation" abroad for the year. Additionally, i worked on tasks aimed at fostering collaboration and enhancing employee engagement, especially as the company is in the startup phase.