Sushil Sharma

Experience

• 

  Wipro

  Sept 2013 - Jan 2016

  Technical Lead

  Supporting Microsoft professional customers with O365 Unified Communications Services, OCS 2007 R2, Lync 2010 & Lync 2013 Hybrid solutions in design, deployment & break-fix.Lead team of consultants in delivering technical services, handling escalations, workload management, SLA & CSAT management.

• 

  Microsoft

  Jan 2016 - Sept 2018

  Engineer

  Support for Microsoft premier customers on Unified Communication Services Including Skype for Business 2015, Lync 2013, Lync 2010 & OCS 2007 R2. Managing Tickets for Hybrid Solutions with Office 365 & Teams. Support of Lync & Skype for Business Hybrid solution in design, deployment & break-fix. Support scope includes Lync/Skype Databases, Exchange Server & Exchange Online, and Unified communication systems like Session Border Appliances (SBA), Controllers (SBC) & IP PBX.SME for Office 365 operations & management, Skype Online, Enterprise Voice & Voicemail. Show less

• 

  Garrett - Advancing Motion

  Oct 2018 - Oct 2023

  Leading strategy development & execution, Annual operating planning (AOP), People Management, Supplier Management, Project Delivery & Operations for multiple services in IT Infrastructure & Workplace. Data Center & Cloud Hosting - End-to-end data center, hosting infrastructure at manufacturing plants & engineering sites. Managing AWS, Azure, VMware Cloud, disaster recovery, backup & archiving solutions.Workplace collaboration & VOIP - Office 365, Unified Communications, Skype for Business & MS Teams hybrid, Exchange hybrid, SharePoint hybrid, Azure & Application development. Fixed telephony with Teams Direct Routing service, Skype for business, CUCM/CME, Avaya & DECT.End User Computing - Office Workstation, Laptop, Virtual Desktop, Windows Operating System design & Distribution, SCCM, Autopilot, Office Suite, application Packaging & Distribution. Accountable for RFP, Purchase, Asset Distribution, Deployment & Maintenance.IT Asset Management - Hardware Asset Management, Software Asset Management, CMDB design & development, Compliance Management, Audits, Asset utilization tracking & cost optimization. Show less Service Owner for Collaboration space, Office 365, Unified Communications, Skype for Business & MS Teams hybrid, Exchange hybrid, SharePoint hybrid, Azure & Applications development.Lead projects including Office 365 tenant development, deployment of global Skype for Business hybrid & migration with enterprise voice & voicemail, IP PBX migration from Cisco CUCM to CME, SharePoint migration to SP 2016 & Exchange hybrid deployment & email migration. Application migration from Sharepoint 2007 to Sharepoint 2016. Show less

  • Head of IT – Connected Vehicles

    May 2023 - Oct 2023

  • Collaboration and Compute Leader

    Sept 2021 - May 2023

  • Program Manager

    Oct 2018 - Aug 2021
• 

  Terre des Hommes Netherlands

  Nov 2023 - now

  Manager ICT

  Leading global IT strategy and operations across Europe, Asia, and Africa.