Scott T Hisey

Experience

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  Travel Sales Consultant

  Jan 1977 - Aug 1995

  Travel Agency Branch Manager / Business and Leisure Travel Sales Consultant

  As a travel consultant I was responsible for arranging travel reservations for business and leisure customers. I have experience in reserving airline tickets, hotel accommodations, car rentals, cruises, and tours. My position in the business travel department was achieved based upon my recognized performance, accuracy, and knowledge of the airline computer system and travel industry. I also was a mentor for new employees. Some of my career highlights were producing $500,000 in sales upon departure from industry, managing three branch offices supervising five employees, created Apollo and Worldspan computer system instructions for new employees, designed and produced travel brochures for an agency sponsored cruise, and escorted our agency sponsored Hawaii tour. Show less

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  Sarcom

  Jan 1998 - May 1998

  Support Technician

  Sarcom Customers-- Generated scheduling for Windows PC upgrades at nurses stations as part of project at two hospitals- Collected inventory data of PC’s and other equipment as part of project at two hospitals- Assisted with client hardware moves- Examined, repaired, and assembled computers as technician in Sarcom service/repair center- Improved organization of closed out repair orders for Sarcom customers- Managed the re-imaging process of computers and assisted employees with Windows upgrade as part of project for mobile phone company- Optimized e-mail administrator's Lotus Notes migration project tasks as his assistant and provided instruction to the employees in the usage of the e-mail application Show less

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  MicroAge

  Jun 1998 - Dec 1999

  Service Technician

  Y2K/Standardization Project Lab Administrator for Bank One-- Delivered Y2K product compliance information for Y2K lab- Added value in the creation of new internal filing system for Y2K information and lab testing- Optimized role as single point of contact for collecting bank’s applications for testing and documentation - Contributed to the creation of and management of bank’s regulatory Y2K documents and records- Contributed to Y2K testing on bank’s applications

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  Bank One (acquired by JPMorgan Chase & Co.)

  Jan 2000 - Feb 2008

  Desktop Software Reviewer & Approver-I coordinated and managed employee desktop software installation requests for 100,000+ employees. My tasks were described as mini projects involving employee consultations, new desktop applications, and upgrades to previously scripted desktop applications. I also consulted with the bank's application governing engineering board to validate these requests in conjunction with their desktop software policies. I additionally participated in the bank's firm wide deployment desktop software projects as a core team member managing user acceptance testing, pilot user spreadsheets, and deployment metrics for the manager and team. Show less Software Change Coordinator-I constructed employee desktop software installation requests for the company's 70,000+ employees through the generation and preparation of forms associated with desktop software application ordering tool.Single Point of Contact for Software & Configuration Test Labs-I supervised communications pertaining to issues, questions, and other critical conversations involving the application integration labs. This role added value by streamlining the processes to develop and install desktop software on employee desktops. Additionally aided in the completion of lab manager's administrative tasks. Show less

  • Technology Project Analyst / Project Associate

    Jun 2002 - Feb 2008

  • LAN Engineer / Distributed Computing Engineer / PC-LAN Analyst Lead

    Jan 2000 - Jun 2002
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  JPMorgan Chase & Co.

  Feb 2008 - Mar 2012

  Tech Ops Analyst

  IT Metrics and Reporting Analyst / IT Business Continuity-Disaster Recovery Lead (BCDR)-I generated reporting for information technology groups and three levels of senior management as part of a technology metrics and reporting team. My tasks involved the updating of data within reports through individual employee engagements and the utilization of Excel, PowerPoint, Business Objects, and Crystal Reports. Business continuity role included the maintenance of business continuity and disaster recovery strategies through the updating and monitoring of associated business impact analysis documentation, emergency call tree maintenance, and disaster recovery testing for 57 information technology business groups and locations.Strategic Data Center Migrations (SDCM)-I was part of a team that coordinated groups to decommission or forklift approximately 2000 servers within 11 bank owned buildings or data center sites in preparation for their downsizing or closures. My project management type tasks included communications, analyzing server information, managing work schedules, collaborating with the IT Risk teams, and maintaining metrics and status reports. I also maintained a position as liaison to SDCM Program Office. Show less

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  Sirius Systems Consulting Ltd

  Jan 2013 - now

  Partner

  My goal is to deliver stellar outcomes for all industries in conjunction with the proven practices of business, project, and quality analysis enhanced with diverse experiences derived from travel consulting. I want to contribute to the success of clients and their businesses through experiential application and assured quality service."Helping Clients to Succeed"

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  Abercrombie & Fitch

  Feb 2013 - Sept 2014

  Point-of-Service Quality Assurance Analyst at Abercrombie & Fitch (Sirius Systems Consultant)

  My role was to quality assure testing of new release builds on U.S. and international multi-currency point-of-service registers and back office workstations. I designed and tested scripts and scenarios in association with the JIRA and HP Quality Center tools so defects could be identified and resolved for issues. I participated in user acceptance testing with internal customers and was introduced to Java and the usage of Agile Software Development and testing principles.