Erik Jeffery

Experience

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  Hasbro Interactive/Infogrames Inc

  Feb 2000 - Jan 2004

  Quality Assurance Tester

  Responsible for product usability testing, load and content testingPerform compatibility testing on multiple operating systems Documenting product defects in a database and regressing resolved issuesEngaging in daily contact with producers and developers to correct product errors Assisting lead testers with the layout of a product test planManage daily test duties within the daily schedule

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  Marblehead Water & Sewer Commission

  Jun 2004 - Nov 2007

  Meter Reader

  To attain town water usage readings via the Sensus AR4002 RFInstalling and rewire MXU radio read control units for water usageLocating street valves for home and service shutoffsPerforming shutoffs and deliver notices to customersResponsible for site repairs due to water main breakage or new installationsAccomplishmentsCompleted MWRA Confined Spaces class, set standard for meter read cycles, Performed 300-400 readings per day, Attained Class B CDL with airbrake endorsement Show less

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  Comcast

  Nov 2007 - Sept 2011

  Senior Virtual Customer Account Executive

  Resolving customer issues regarding Internet and VOIP connectivityWindows and MAC OS and Email configurationsManaging accounts and billing using CSG\ACSR database systemA/V setup and troubleshooting Escalating and resolving complex issues via Remedy ticketing systemResolving escalated customer matters when on floor supportWorking offsite (One of first in group)

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  FashionPlaytes

  Sept 2011 - Feb 2014

  Quality Assurance Lead

  Responsible for usability testing across multiple browsers and platformsDocumenting product defects in a database and regressing resolved issues Working to compose product test plansCollaborating with developers to ensure product stability and functionalityEngaging in daily contact with producers and designers to correct product errorsUser testing on mobile applications on Ipad, Android, and IOS systems

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  Carbon Black

  Mar 2014 - Aug 2014

  Qa Test Engineer

  Responsible for execution of test cases, performance testing, and integrationDocumenting product defects in a database and regressing resolved issuesEditing and maintaining Test Cases Build and configure test systems and environments using VMware Virtualization SoftwarePerform compatibility testing on multiple operating systems Engaging in daily contact with developers to correct product errors

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  HealthTouch

  Mar 2015 - now

  Application Support Specialist

  Responsible for managing case queue with incoming customer issues regarding new and existing issues pertaining to HealthTouch and associated software and peripherals. Working directly with Hospital Dietary and IT departments to resolve issues with HL7 ADT and ORM messages coming from Hospital EHR systems (Meditech, Epic, Cerner and Paragon). Managing Upgrade projects regarding HealthTouch for hospital facilities, servers, systems while programming their upgraded equipment to reflect any upgrade changes (Epson printers and Zebra scanners). Supporting other team members with their projects and cases when available between case and project management. Updating Windows server and components for compatibility with our HealthTouch software. Traveling to conduct onsite training, installation of equipment and support for dietary departments use of the HealthTouch software within North America. Show less