Julie M.

Julie M.

Sales support student

Followers of Julie M.938 followers
location of Julie M.Brussels, Brussels Region, Belgium

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  • Timeline

  • About me

    Dedicated and results-driven Team Manager. Skilled in team development, strategic planning and relationship management. Passionate about luxury products and committed to maintaining brand excellence.

  • Education

    • ESL

      2012 - 2013
      Anglais
    • Institut des sacrés coeur de Waterloo

      2006 - 2012
      CESS Langues modernes
    • Ecole Pratique Hautes Etudes Commerciales (EPHEC)

      2014 - 2017
      Marketing
  • Experience

    • Roche Bobois

      Jan 2014 - Jan 2015
      Sales support student

      Sales support for an international luxurious brand. Acheviement of sales goals in store based in Antwerp

    • Buy Way Personal Finance

      Jan 2015 - Jan 2023

      Team management of 15 people - team animation Day to day monitoring of the activity and SLA follow upImplementation of Salesforce and Vonage Implementation of a new communication channel : livechatTeam stabilization after more than 50% turnoverAchievement of qualitative and quantitative KPIs for 3 years Customer care agent - debt collectorBack up for N+1 and administrative managementSLA follow up Grant officer - B2B & B2C specialistCross-selling for complementary produits

      • Team leader Customer Care

        Feb 2019 - Jan 2023
      • Credit Advisor

        Sept 2017 - Jan 2019
      • Credit advisor student

        Jan 2015 - Dec 2017
    • Let's Events

      Jan 2018 - Jul 2022
      Free lance event manager

      Organization of eventsStaff managementLogistics management of events; booking, changing, purchasing, cancellationEnsuring adherence with the budgetNegotiate services with suppliers

    • Louis Vuitton

      Jan 2023 - now
      Team Manager France, Benelux
  • Licenses & Certifications

    • Certification People management

      Penta Management
      Jun 2018
    • Certification intermédiaires en crédits et assurances

      Febelfin Academy
      Feb 2017