Talk to sales Try for Free

Julie M.

Sales support student

938 followers

Brussels, Brussels Region, Belgium

Connect with Julie M. to Send Message

Connect with Julie M. to Send Message

Timeline
About me
Dedicated and results-driven Team Manager. Skilled in team development, strategic planning and relationship management. Passionate about luxury products and committed to maintaining brand excellence.
Education
- ESL
  2012 - 2013
  Anglais
- Institut des sacrés coeur de Waterloo
  2006 - 2012
  CESS Langues modernes
- Ecole Pratique Hautes Etudes Commerciales (EPHEC)
  2014 - 2017
  Marketing
Experience
- Roche Bobois
  Jan 2014 - Jan 2015
  Sales support student
  Sales support for an international luxurious brand. Acheviement of sales goals in store based in Antwerp
- Buy Way Personal Finance
  Jan 2015 - Jan 2023
  Team management of 15 people - team animation Day to day monitoring of the activity and SLA follow upImplementation of Salesforce and Vonage Implementation of a new communication channel : livechatTeam stabilization after more than 50% turnoverAchievement of qualitative and quantitative KPIs for 3 years Customer care agent - debt collectorBack up for N+1 and administrative managementSLA follow up Grant officer - B2B & B2C specialistCross-selling for complementary produits
  - Team leader Customer Care
    Feb 2019 - Jan 2023
  - Credit Advisor
    Sept 2017 - Jan 2019
  - Credit advisor student
    Jan 2015 - Dec 2017
- Let's Events
  Jan 2018 - Jul 2022
  Free lance event manager
  Organization of eventsStaff managementLogistics management of events; booking, changing, purchasing, cancellationEnsuring adherence with the budgetNegotiate services with suppliers
- Louis Vuitton
  Jan 2023 - now
  Team Manager France, Benelux
Licenses & Certifications
- Certification People management
  Penta Management
  Jun 2018
- Certification intermédiaires en crédits et assurances
  Febelfin Academy
  Feb 2017