Roberta Musso

Experience

• 

  Hostess & Promoter

  Jan 2014 - Jan 2017

  Promotion and Merchandising Agent

  Direct Marketing of several products and Promotional Merchandising for GDO retails. Promotions of events and customer care duties. Hostess in shopping malls, managing lottery for customers.

• 

  Mebius - MysteryClient.it

  Jan 2014 - Jan 2017

  Quality Auditor and Mystery Shopper
• 

  COOPI - Cooperazione Internazionale

  Dec 2014 - Dec 2014

  Fundraiser

  Coordinator of Christmas "Paper, Ribbons and Solidarity" fundraising campaign in Pavone Canavese city. Volunteers management and research, gifts wrapping for customers visiting the hosting store, designated positions supervising, fundraising management.

• 

  Comdata SpA

  Feb 2015 - Mar 2015

  Inbound Call Centre Agent

  Front-end and back-end duties: answering customer calls, processing queries from customers, selling telephone services for Telecom Italia, a telephone service provider.

• 

  Fundacja Zmian Społecznych "Kreatywni"​

  May 2015 - Apr 2016

  EVS Volunteer

  Revitalization of a district with special needs. Teacher assistant in socio-psychological help groups for children and in art groups for elderly people. Organizer of workshops about Italian food and culture. Languages teacher. Office work, social media manager duties.

• 

  Sintesi Promotion S.r.l.

  Jan 2017 - Mar 2017

  Vodafone Direct Seller

  Vodafone Manager at Banchette’s Euronics GDO retail. Sim cards, contracts and services activation, smartphone sale.

• 

  Mary Poppins

  May 2017 - May 2018

  Civil Service Volunteer

  Internship on Protection System for Asylum Seeker and Refugees (SPRAR). Dealing with the initial care, integration and protection of the person in question, orientation in relation to local services, assistance in procedures to access social, health and educational services, orientation in relation to employment. Italian teacher.

• 

  Sitel Group

  Jun 2018 - now

  People management: supervising agents' attendance, scheduling and coordinating agents’ work. Quality control: active support to agents (chat, mail). Conducting employee performance reviews. Real time problem solving. Ticket creation. Preparing and submitting real time reports. Content moderation of DAZN Social Channels (IG, TW, FB, Google). I analysed and reported data, I prepared and submitted reports. Programs used: Clarabridge, Google Sheets, Google Slides. I provided customer support via live chats and emails for DAZN subscription video streaming service. I managed customers billing related issues and performed refunds with Zuora software. I provided level 1 tech assistance concerning streaming issues.

  • Team Manager

    Sept 2022 - now

  • Assistant Manager

    Apr 2022 - Aug 2022

  • Social Media Advisor

    Jan 2022 - Mar 2022

  • Italian Market Advisor

    Jun 2018 - Jan 2022