Ryan Chinsamy

Experience

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  MBD Credit Solutions

  Mar 2014 - Dec 2014

  Contact Center Agent(debt collection)

  - Maintained daily KPA for call logs and managed call times.- Worked efficiently within a team, ensuring daily targets are met and customer interactions were concise- Contacted clients on behalf of retail chains to arrange re-payment options for short term debt. - Worked in accordance with the FAIS guidelines. - Capturing of customer information and interactions on company database.

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  Gans Tours

  Jan 2015 - Jan 2016

  Administrative and Data Entry Clerk

  - Efficiently captured and maintained accurate data related to transport bookings, passenger information, and trip schedules using designated software or database systems.- Collaborated with the operations team to ensure seamless coordination of transport logistics, including vehicle availability, driver assignments, and route planning.- Communicated effectively with clients to gather booking details, confirm requirements, and provide accurate and timely information on transportation options and costs.- Assisted in coordinating driver schedules, ensuring compliance with regulations and optimizing driver resources for efficient transport operations.- Collaborated with suppliers and vendors to secure necessary resources, such as fuel, maintenance, and other logistical requirements. Show less

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  Meondo Trading

  Feb 2016 - Aug 2019

  Administrative Assistant and Data Capturer

  - Managed data capturing and maintained accurate records of various administrative tasks, including purchase orders, invoices, and supplier contracts.- Created and managed spreadsheets to track inventory, expenses, and equipment maintenance schedules, improving data organization and accessibility.- Assisted in organizing meetings, scheduling appointments, and maintaining calendars for key stakeholders.- Provided basic office desktop support, troubleshooting hardware and software issues, installing software updates, and ensuring smooth operations.- Supported office operations by coordinating office supplies, managing mail and correspondence, and maintaining a clean and organized work environment. Show less

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  IStore South Africa

  Sept 2019 - now

  - Diagnose and resolve hardware and software issues, ensuring minimal downtime and maximum customer satisfaction.- Maintain accurate records of customer interactions, technical issues, and resolutions in support ticketing systems.- Educate customers on product features and functionalities, enabling them to optimize their Apple devices- Collaborated with the sales team to identify customer needs and recommend appropriate Apple solutions.- Act as a point of escalation within the store for complex technical issues, collaborating with cross-functional teams to ensure prompt and accurate solutions. Show less

  • Senior Technical Support Consultant

    Dec 2022 - now

  • Technical Support Consultant and IOS Technician

    Dec 2021 - Dec 2022

  • Sales Consultant

    Sept 2019 - Nov 2021