Emmanuel Vasquez

Experience

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  MTR Group SRL

  Feb 2017 - Sept 2017

  Dispatcher

  • Responsible of driver's planning and routing to provide service to Access A Ride users in New York.• ETA (Estimated Time to Arrive) provider to customers and Access A Ride brokers.• Complaints and customers satisfaction auditor.

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  Alorica

  Sept 2017 - Dec 2020

  Responsible for the overall well-being of the company's operations providing inspired leadership to guide employees to efficient performance. Incharge of determining the company's needs by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.• Long-term planning to create initiatives that further the company's overall goals• Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue• Identifying opportunities to expand or shift course in order to take advantage of changes in the market.• Provide operational support and guidance to staff.• Assist in developing or updating standard operating procedures for all business operational activities.• Ensure the team follows standard operating procedures for all operational functions. Show less

  • Operations Manager

    Oct 2019 - Dec 2020

  • Operations Team Manager

    Aug 2018 - Oct 2019

  • Sr. Customer Service Representative

    Sept 2017 - Aug 2018
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  Lorenzo's Food Group

  Jan 2021 - Nov 2021

  Production Team Manager

  • Motivating, supporting and providing guidance to production staff.• Establishing a balance between increased productivity and reduced costs of manufacturing operations.• Developing workflow policies and procedures that improve efficiency without compromising safety or quality.

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  Maximus

  Dec 2021 - May 2023

  Insurance Claims Manager

  • Supervise a team of claims adjusters, examiners, and other staff involved with the claims management and claims processing departments.• Review company policy to determine coverage or liability for new claims• Ensure legal compliance, adherence to claims processes, and timely payments.• Pursue continued education opportunities to remain abreast of emerging laws or other required changes to insurance-related processes.• Facilitate the settling of complex claims and process related paperwork. Show less

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  Plus Outsource

  Dec 2021 - now

  Founder & CEO

  • Oversees the ongoing operations of all divisions in the company.• Manages and directs the company toward its primary goals and objectives.• Oversees employment decisions at the executive level of the company.• Leads a team of executives to consider major decisions including acquisitions, mergers, joint ventures, or large-scale expansion.• Promotes communication and cooperation among divisions to create a spirit of unity in the organization.