Kevin Naicker

Experience

• 

  Dimension Data Middle East and Africa

  Oct 2010 - May 2016

  My role as Service Delivery Manager is to ensure IT service levels are maintained and exceed performance objectives within the Services Line of Business at Dimension Data Service Delivery Manager for strategic key account - EThekwini Municipality.Proactive and Reactive Monitoring and report on service delivery metrics and overall performance of the account.Maintain and build relationships with technical teams, IS Teams, and business partners. Communicate on major service outages and act as an Escalation point.Develop and operate a broad set of service level management tools.Building and maintaining internal and external relationships and services , third party vendor management.Ensure that all systems and processes in place ensure effective service delivery.Monthly/Weekly Reporting on Systems , managed services , monitored devices , ticket management.Coordinating the teams to ensure any major incidents are managed professionally.Coordinate planned changes with customer service, change management and IT operations.Meeting Management - prepare reports for meetings, agenda’s and minutes for distribution and action.Continuous service improvement programmes within the accounts. Show less Manage and maintain the EThekwini Municipality corporate MPLS MetroEthernet Cisco Powered fibre optic network usingCisco Series switches - 7600,6500,3700,3400,2900,3560Project Management - Actively involved with the Telkom Diginet to MetroConnect CE migration project successfully deployed in EThekwini Municipality region.Proactive management and reactive maintenance on MetroConnect NGN network including Core, Distribution and Access layer devices.Configuration, deployment and implementation of network equipment and fiber optic devices within EThekwini region.Manage and maintain the Ethekwini Corporate account LAN/WAN switch environment.Ensure maximum network uptime by attending to all service requests within agreed SLA timeframes.Ensure accurate diagrams and necessary documentation is maintained of the NGN network. Work closely with other members of the team to effectively plan and continuously make improvements on the MetroConnect network.Research of latest engineering technologies and provide feedback and recommendations to stakeholders. Show less

  • Service Delivery Manager

    Jan 2014 - May 2016

  • Senior Network Engineer

    Oct 2010 - May 2016
• 

  Internet Solutions

  May 2016 - Feb 2018

  Service Operations Manager
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  Vumatel

  Feb 2018 - now

  • Technical Manager

    Feb 2018 - now

  • Senior Service Delivery Manager

    Feb 2018 - now