Dhrubajyoti Das

Experience

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  Anjaybee Infotech

  Sept 2008 - Aug 2009

  Customer Care Executive

  Handle customer query over the phone.Note customer complaints such as network, congestion etc and direct it to the concerned department.Provide proper guidance through the IVR.

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  Oberoi Hotels & Resorts

  Apr 2012 - Jul 2013

  Facilities Associate

  Profile management and keep updated record of guest loyalty programmesMaintain complete record, details, information of client in OperaMake a list of daily bookings and keep the data synchronized.Keep the data of Hotel guest synchronized in Opera software as well as maintain Excel records.Make confirmation of reservations done.

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  Telenor

  Oct 2013 - Nov 2017

  Administration, Facility Management, Security Co-ordinator

  Manage Office Security, duty roster, billing and ensure proper training on Basic First Aid, Fire fighting and grooming knowledge is given to security guards deployed. (Outsource from Security & Intelligence Service)Recruitment of Security Guards and Housekeeping Staff.Vendor Management and keep records of their monthly bills and data.Manage petty cash and keep proper detailing of vendor invoice and bills.Managing optimum use of Stationery for Circle and Zonal Offices.Coordinating with Travel Agencies for Airlines & Railway bookings, Stay arrangements and Cab Movements.Keeping records of Security Access Cards, ID Cards, Visiting Cards for all employees in Circle and Zonal Offices.Event Management (Infrastructure, Food & Beverages, Travel arrangement) Show less

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  NXT GYM

  Jan 2018 - Aug 2020

  Admin n Sales Management

  Recruiting and training Fitness Counsellor for Sales Team, as well supervise them and Fitness Trainers.Undertaking direct mail campaigns, trade shows, catalogs, brand promotion activities in search engines, SMS campaigns and telemarketing to reach more customer base.Undertaking Administrative Task, Vendor Management and keep lesion and co-ordination between them and management.Maintain relationship with existing clients, maintain clientstandard and bring up references from them for future enrolment.Set monthly Target for individual team and motivate the team to ensure sales target is met.Promote and market the business and bring up opportunity to tie up with corporate offices.Ensure that monthly meeting on gym maintenance, monthly sales, client and gym employee relationship, proper grooming and employee of the month is done on regular basis. Show less

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  Manjushree Ventures

  Apr 2021 - now

  Administration Management

  Act as a point of Contact between the MD and internal/external officials.Produce Reports, Presentations and brief about ongoing updates to the management.Handling Official Emails and dealing with Correspondence and Phone callsManaging Procurement process from Vendors and research Potential vendors.Vendor Management and research Potential vendors.Negotiate contract terms of agreement and pricing with vendors and track orders to ensure timely delivery.Monitor stock level, place order as needed and ensure proper storage.Maintain updated records of purchased products, delivery products and invoices. Coordinating with Travel Agencies for Airlines & Railway bookings, Stay arrangements and Cab Movements.OfficeMaintenance and Managing HouseKeeping Staff(Cleanliness, Maintenance, Stocking Supplies).Event Management (Infrastructure, Food & Beverages, Travel arrangement) Show less