Bruce Wang

Experience

• 

  The Liberty Times

  Aug 1999 - Mar 2001

  Specialist

  MIS. Network management. IBM AIX maintaniance. Server management (Win NT/2000 srv, Linux, FreeBSD, AIX, Mac OS X Server).

• 

  YesMbile

  Apr 2001 - Feb 2003

  System Engineer

  Mobile Value Added Service. SMS (Short Message Service) System maintainanceIntroduce system architecture to customers.

• 

  Trend Micro

  Feb 2003 - now

  - Founded and led the SRE team, improving service reliability to 99.9% SLO.- Designed Critical User Journey (CUJ) monitoring dashboards, reducing MTTD to under 5 minutes.- Developed and implemented disaster recovery strategies, reducing Mean Time to Recover(MTTR) to under 2 hours for major incidents.- Reduced incident volume by 80% within a year through automation and process optimization. Managed QA processes for major consumer products, ensuring on-time productreleases.Developed and maintained test case management and issue-tracking workflows.Led cross-functional teams to enhance OEM product quality and performance.

  • Director of Site Reliability Engineering

    Jan 2020 - now

  • Director Technical Support

    Jan 2012 - now

  • QA Manager

    Feb 2003 - Dec 2012

  • Sr. Engineer

    Jan 2005 - Dec 2008

  • Sustaining Engineer

    Feb 2003 - Dec 2004