Ngoc Le

Experience

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  DB Schenker

  Jan 2014 - Feb 2016

  Receptionist

  - Operate the telephone switchboard.- Receive and answer all coming calls and transfer to the respective person.- Provide necessary information to customers.- Greet clients entering the organization and direct persons to correct destination.- Deal with queries from the public and customers.- Ensures knowledge of staff movements in and out organization.- Receive and sort mail/letters/postages and arrange deliveries as soon as possible.- Convey messages/ instructions from company and/or line manager to driver/messenger team on time.- Control taxi vouchers issuance/ utilization on monthly basis.- Summarize consumption of telephone/ mobile phones/ taxies under name of company account on monthly basis.- Tidy and maintain the reception area; Tidy and control booking of meeting room.- General administrative and clerical support including order and control of drinking water, stationary and others office things.- Carry out payments procedures with Schenker Hanoi- Other duties as directed by the Administration Supervisor. Show less

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  Kuehne+Nagel

  Mar 2016 - Apr 2018

  Customer Service Executive (Airfreight Export)

  - Check rate with Airlines/Shipping Lines, Co-loader, Oversea Agents to quote to clients the best solutions of integrated logistics service (Air-Sea Freight, Road transportations, Customs Clearance,....)- Check and update schedules of carriers, airlines, co-loaders as required to clients/sales; and send the booking upon request of sales/client.- Support and solve all requirements of customer (pick up and drop off containers, free time, closing time, SI cut off, customs clearance, goods insurance ....).- Follow up, check, and update status of shipment and delivery; coordinate with client and internal department to solve the arising problem.- Make all documents (billing, filling AMS/ACI/AFR, manifest, arrival noted, pre-alert .... ) to finish the export process.- Data entry via internal system.- Collaterate with relevant parties to solve problems arising. Show less

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  KDDI Vietnam

  May 2018 - Feb 2022

  Network Operator

  - Manage and maintain the international network through the monitoring system.- Responsible for basic trouble shooting (Roaming, Global M2M)- Responding promptly to customer inquiries.- Communicating with customers through various channels and escalate complaints across a number of communication channels.- Acknowledging and resolving customer complaints.- Knowing problems inside and out to answer questions.- Processing orders, forms, applications, and requests.- Communicating and coordinating with colleagues as necessary.- Providing feedback on the efficiency of the customer service process. - Ensure customer satisfaction and provide professional customer support Show less

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  Accenture

  Feb 2022 - now

  Program & Project Mgmt Senior Analyst
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  LINKBYNET

  Feb 2022 - now

  Incident Manager

  - Manage the quality of the service on incident management within SLA/OLA.- Coordinate with SM in interacting with Client, answering client enquiries, and effectively handling customer complaints to reach and maintain the high level of CSR on incident management.- Manage events, incidents and problems to minimize downtime on Customer Service which are under Linkbynet managed services.- Managed/coordinate governance to improve the performance of platform and keep continuously improvement.- Manage/supervise activities between internal and external resources and facilities smooth workflow for service delivery.- Collaborates with other technical departments such as Service Delivery, System & Application, Operation, Supervision & Back-up, Virtualization/Storage located in Vietnam and other countries. Show less