Heather Rath

Experience

• 

  Time Oil Co.

  Jan 1991 - Jan 1998

  Advertising Assistant
• 

  Time Oil

  Aug 1991 - Oct 1998

  Advertising Assistant

  Created various advertising materials such as flyers, banners, brochures etc. for over 200+ convenience stores.Coordinated the annual franchise advertising campaigns by ordering, shipping materials as needed to the stores.Developed and conducted annual training classes focusing on increased customer service.Coordinated various single store advertising promotions in conjunction with the franchisees, creating materials for public rollout.

• 

  Adaptis, Inc

  Nov 1998 - Jul 2010

  Led teams at Adaptis and client sites to plan, build and execute test cases for User Acceptance of release; working directly with clients to troubleshoot and resolve issues.Requested as Project Lead for multiple system implementations projects and process improvement initiatives. Promoted strong team environments by mentoring and coordinating training for test resources.Analyzed new client and stakeholder business needs, documenting functional and nonfunctional requirements. Resulting requirements served as key documentation for design, development, and implementation of customized software.Performed application product testing in the development of a large customized billing system for a healthcare services corporation.Played significant role in project to reduce claims back-log post system conversion. Show less Developed detailed and comprehensive test plans and scripts, including definition of test data criteria and expected results, with attention to assessing impacts related to downstream systems.Reviewed requirement matrix with team members to ensure all requirements were accurate and clearly defined.Conducted integrated quality assurance testing to validate systems development, modifications, and enhancements based on business requirements.Served as liaison between business partners, project teams and IT; facilitated project status meetings to provide updates, resolve issues, and manage customer expectations and requirements.Created SQL queries to perform back-end testing to ensure data integrity. Show less

  • Product Test Lead, Business Analyst

    Nov 2001 - Jul 2010

  • Product Test Analyst

    Dec 1999 - Nov 2001

  • Project Coordinator

    Nov 1998 - Dec 1999
• 

  Adaptis

  Nov 2001 - Jul 2010

  Product Test Lead

  Responsible for:Coordinating test resources and activitiesMentoring and coordinate training for test resourcesDeveloping Test Plans, Test Cases, Requirements Matrix and Test Summary ReportsHands-on testing of assigned applicationsSupporting Performance EvaluationsPromoting a strong team environment.

• 

  Community Health Plan of Washington

  Jul 2010 - now

  • Analyze stakeholder business needs, documenting functional and nonfunctional requirements as well as as-is and to-be workflows. • Serve as a liaison between business owners and information technology team to ensure business needs are communicated clearly as concise and any ambiguity is removed. • Ensure deliverables are produced on time and on budget as agreed upon by holding daily scrums through the development life cycle.• Product Owner of a web application that housed data for enrollees that have been identified as high risk.• Collaborate with many state agencies such as Department of Social Health Services, Health Care Authority and the Office of Insurance Commissioner to ensure contractual requirements are being met and processes are documented and streamlined.• Work with the provider community to ensure behavioral health information is collected and submitted accurately and on time.• Produce adhoc requests as needed.• Serve as a backup resource when testing resources are limited. Show less

  • Product Manager

    Mar 2021 - now

  • Senior Business Analyst

    Jul 2010 - Mar 2021