Deep Enrich
Devi Novia
Practice Assistant
97 followers
Tulungagung, East Java, Indonesia
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About me
customer service
Education
University of Brawijaya
2017 - 2021Bachelor of animal husbandry Animal/Livestock Husbandry and Production 3.69Activities and Societies: UKM Kandang Musik Fakultas Peternakan Universitas Brawijaya Volunteer Abdi Desa EM UB 2018
Experience
University of Brawijaya
Aug 2019 - nowPractice Assistant
CV WAHANA SEJAHTERA FOODS
Oct 2022 - May 2023Admin Produksi• Mengelola tugas-tugas administrasi, termasuk penjadwalan pengiriman barang, dan penanganan panggilan dari marketing • Bertanggungjawab membuat laporan stock barang untuk memastikan tingkat ketersediaan barang di gudang selalu berada di level aman• Memantau isi muatan PO Container dan mempersiapkan dokumen pengiriman dan karantina sebelum keberangkatan pengiriman barang
PT Natura Green Indonesia
Aug 2023 - Oct 2024Customer Relationship Management Specialist● Berkomunikasi dengan 30-40 customer per hari untuk memberikan informasi produk secara berkala● Meningkatkan penjualan bulanan sebesar 40% dengan meningkatkan eksposur produk melalui strategi pemasaran online yang lebih efektif● Meningkatkan tingkat kepuasan pelanggan dengan memastikan pengiriman tepat waktu dan kualitas layanan yang tinggi● Membuat laporan komplain pelanggan dengan rapi sehingga status masing-masing laporan dapat dimonitoring dengan mudah
Licenses & Certifications
Bank Indonesia Scholarship
Central Bank of IndonesiaMar 2020
Volunteer Experience
Campaign Volunteer
Issued by Literatus Cendekiaone on Jun 2021Associated with Devi NoviaAbdi Desa Volunteer
Issued by EM UB OFFICIAL on Aug 2018Associated with Devi Novia
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