Ramya Shetty

Experience

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  L&T Infotech

  Jun 2011 - Dec 2014

  Associate Software Engineer

  • Responsible for handling large Internal Customer accounts like Corporate Insurance, Corporate HR, Corporate L&D as well as International clients like Honda, managing relationship with key stakeholders at all levels.• Accountable for Change Request Processing and meeting SLA as well as undertaking new enhancements as per prioritization by the Customers, thereby keeping them focused.• Excellent facilitation skills in conducting walkthroughs, surveys, questionnaires, interviews and brainstorming sessions.• Successfully moved development lifecycle from waterfall to agile. Show less

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  Majesco

  Dec 2014 - Sept 2016

  Senior Software Engineer

  • Responsible for handling product upgrade and change requests for US based Utica National Insurance group by working closely with the Business Area Experts to make a recommendation for a solution and simultaneously guiding the technical team to design and develop the required package.• Collaborate with QA team and oversee various levels of testing viz… functional, regression, user acceptance, integration, and performance in order to deliver quality product.• Accountable for Change Request Processing and meeting SLA as well as undertaking new enhancements as per prioritization by the Customers, thereby keeping them focused.• Developed and maintained dashboards to monitor key performance indicators for projects and operational activities. Show less

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  Gilbarco Veeder-Root

  Nov 2016 - Apr 2019

  Business Analyst

  Analyse client’s business requirements and processes through interviews, workshops, and document analysis and communicating it to the technical teams by constructing easy to understand Business/Use cases, mock-up screens, workflows, and user personas through wireframing and story boarding.• Managed, mitigated risks throughout the project lifecycle via FMEA and Impact Analysis.• Liaise between business and technical personnel spread across geographical regions in US, EU and MEA regions to ensure a mutual understanding of processes and features.• Organized and facilitated discovery sessions with business groups and initiated projects through business case development, often with ambiguity, technical complexity and geographically dispersed groups and stakeholders.• Captured business rules and scenarios for implementing requirements in the enterprise environment in compliance with PCI-DSS and PA-DSS regulatory standards in credit card information. • Provide integrated solutions to resolve pain areas of clients through market analysis.• Foster a team dynamic that is motived to improve the customer experience and key performance indicators. Show less

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  Morningstar

  May 2019 - now

  Product Manager

  • Collaborate with commercial product managers, director of product management and UX/UI designers, to – set strategic priorities for Goal Based Investment Planning experience, iterate on feature enhancements in an Agile development framework as well as provide constructive and meaningful insights about user journey throughout the system.• Use data to inform development and test hypotheses and set relevant KPIs and measurements of product success (e.g., customer satisfaction, usage, time to market, etc.) to guide next steps.• Act as go-to person for Client Managers for product questions, issues, feature enhancements and the implementation of business requirements and configuration changes.• Collaborate as a unified cross-functional team inspired by a common vision and promote this vision across teams to create excitement and shared success with the broader organization.• Develop business requirements, manage conflicting priorities and multiple stakeholders, and build/maintain the product roadmap while also translating requests and requirements from internal stakeholders and external clients into detailed user stories. Show less