Bridgette Locke

Experience

• 

  Embry Riddle Aeronautical University

  May 1999 - Dec 1999

  Aviation Safety Assistant

  - Reported directly to the Aviation Safety Manager and Chief Safety Investigator (Mr. Grant Brophy); was responsible for the collection of hazard/incident identification forms, updating the aviation safety database in the Safety Department computer and filing of the written hazard/incident forms; also conducted research for “FEEDBACK”, the Safety Departments monthly newsletter; assisted in the administration of the school’s Aviation Safety Program.- Acted as the Safety Manager/Investigator when needed.- Was responsible for maintenance of the Aviation Circulars as well as the schools FAA’s Flight related documents.- Assisted the Aviation Safety Program Manager in developing the school’s Safety Awareness Programs and promoting the program with both the instructors and students. Show less

• 

  United Space Alliance

  Jun 2000 - Jul 2011

  Experience: • As Structures Group MLP Move Director for all MLP moves, from Shuttle rollout at the Vehicle Assembly Building (VAB) through “hard-down” at the launch pad, Shuttle roll back, and post launch MLP roll back to the VAB.• Key member of the team in charge of maintenance and repair of the launch pad Flame Trench after and between each launch.• Developed “mapping” technique for Solid Rocket Booster and Space Shuttle Main Engine main flame deflectors to track the extent and location of damage from launches. The improved tracking of trends and wear patterns led to accurate predictions of areas of concern.• Investigated technical and mechanical launch pad issues and supervised corrective actions.• Reviewed and tracked Design Change Notices crossing multiple functional areas.• Applied regulated, customer and company standards of safety when authorizing and performing hazardous and non-hazardous operations. • Collaborated with team members to develop a tool accountability program for the Ground Support System directorate including preparation of a complete inventory of tools; • Established storage locations and developed a work order/instruction format resulting in a 30% improvement in efficiency by reducing technician time searching for and sorting parts and tools.• Represented Structures Department during KSC-wide introduction of new computer software; Assisted with hands-on training of software for systems engineers and technicians.• Generated instructions for operating various structure functions including instructions on preventive and corrective maintenance.• As Assistant Baseline Configuration Administrator (BCA) worked with the Internal Technology Representative to track and maintain the Structures Department software and hardware.• Assisted personal with challenges in relation to laptops, tablets, desktop computers, and software including training in achieving tasks at hand. Show less • Attained mastery in a vast array of Orbiter processing functions and requirements for Orbiter operations including operations and maintenance requirements/specifications, engineering drawing and technical orders, change notices quality and safety requirements.• Created written procedures for installation, removal and maintenance of hardware and equipment in the Orbiter.• Supervised technicians during prelaunch stowage of flight hardware on the flight deck and middeck and during post flight runway destows of flight hardware on both the flight deck and middeck and of experiments when flown.• Prepared Problem Reports and Discrepancy Reports as needed.• Responded to questions and recommended solutions to problems regarding Flight Crew Systems documentation.• Served as Orbiter Structures Engineer to supervise and support technicians during installation of Orbiter structural components and to affect repairs to the Orbiter Reaction Control System.• Supported certification and validation of new and existing Ground Support Equipment (GSE); Revalidated and ordered implementation of modifications and engineering orders for hardware configuration and or specification changes as necessary.• Assisted in engineering integration across multiple disciplines including Boeing, NASA, USA, Vehicle and GSE shops and operations.• Was BCA working jointly with the Internal Technology representative to track and maintain the Flight Crew Systems department software and hardware.• Assisted department personal with issues in relation to desktop computers and software including training in task management. Show less

  • Ground Support System, Structures Engineer

    Jul 2007 - Jul 2011

  • Flight Crew Systems Engineer

    Jun 2000 - Jul 2007
• 

  U.S. Space & Rocket Center

  Jan 2013 - Sept 2014

  Crew Trainer and Simulator Operater

  • Act as supervisor and educator for attendees at the USSRC primarily youths ages 9 – 18. In such position organize, plan, and execute activities that are educational in nature and designed to ensure trainees receive a quality camp experience that reflects the Mission, Vision, and Spirit of the USSRC. • Including educating attendees regarding the history of the United States space program; assist in their experiencing the sensations of space travel; and supervising and teaching attendees in a variety of aerospace related topics including but not limited to Mission Center Complex (MCC), Aviation Challenge (AC) and Museum simulators.• Act as Resident Advisor providing general Habitat (dormitory) supervision and care for USSRC attendees and assisting with behavior problems, homesickness and physical illness of attendees. Show less

• 

  Space Mania / U.S. Space & Rocket Center

  Jun 2013 - Sept 2013

  USSRC Representative and Simulator Operator in Tel Aviv Israel

  USSRC representative during the Space Mania exhibition held at Hanger 11 in Tel Aviv Israel. I operated, taught and helped manage the Space Camp simulators and exhibits.

• 

  Sears, Roebuck and Co.

  Nov 2014 - Jul 2016

  Cashier

  • Provide superior customer service (i.e., assist customers, answer phones).• Developed consumer relationships through exceptional service, member feedback, and loyalty program• Enter member transactions (estimated 20 to 150 per shift) accurately and efficiently at point-of- sale.• Handle thousands of dollars per shift, and at closing, count and verify that the cash matches the register total amount, secure and turn in money. • Execute consistent operational and selling processes (i.e., credit application process, (200% above goal for June 2015,) gift card, Shop Your Way Rewards, ratchet repair program) and the multi-channel/department opportunities and, when applicable, Protection Agreements, Merchandise Replacement Agreements, and other miscellaneous income opportunities.• Assist in resolving customer issues.• Assist with merchandise support tasks (i.e., fitting room maintenance, straightening merchandise) during non-peak hours. Show less

• 

  Unisys

  Jan 2015 - Jun 2020

  2nd Level contact support• Complete understanding and wide application of technical principle, theories, and concepts.• Deliver consistently high levels of customer service.• Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties •Initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications

  • Enterprise Services, as a Services Support Representative 1 (Tier 2)

    Apr 2019 - Jun 2020

  • Enterprise Services, as a Services Support Representative 2 (Tier 1)

    Jan 2015 - Apr 2019
• 

  SAIC

  Jun 2020 - now

  2nd Level contact support• Help Desk support for the Army Enterprise Service DeskClearance: Secret• Complete understanding and wide application of technical principle, theories, and concepts.• Deliver consistently high levels of customer service.• Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties.• Assist, train, mentor, coach and guide level 1 agents. • Track and help maintain SLA’s

  • Technical Sves Team Supervisor

    Apr 2024 - now

  • Computer Operator III

    Jun 2020 - now