Amit Parasher

Experience

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  Mts India Limited, Pune (Adecco)

  Dec 2009 - May 2011

  Sales Officer

  d Here I was handling the services of DATA card and sim card issue of end users.d Troubleshoot IT-related issues (hardware, software, network, peripherals, Data Card Connectivity, Sim Card network) Etc.d Provides first-level assistance for defined problems and escalated tickets as necessary.d Recorded technical issues and requests. Diagnosed and resolved problems. Escalated issues as appropriate for end users.d Provided the first point of contact support to end users with professionalism, timeliness, and accuracy.d Responded to and resolved support tickets in a timely manner. d Troubleshoot IT-related issues (hardware, software, network, peripherals, Data Card Connectivity, Sim Card network) Etc.d Complete KYC onboarding for a new and pre-existing customers (KYC Refresh) d Manage stock levels to ensure continuous availability and regular rotation, stock indenting as per norm.d Undertaking Retail Mapping at specified frequenciesd Effective communication of targets and initiatives/schemes to distributor/DSE, administration, and trackingd Maintain a physical presence in the territory to ensure understanding of retailer's needs & building strong relationshipsd Prior Experience in KYC documentation. Show less

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  HDB Financial Services Ltd.

  Nov 2012 - May 2013

  Sen. Sales Officer

  ™ Here I was handling the sales of gold loans, personal loans, business loans, and loans against property.™ Also, look and enhance the business through the channel partners.™ Prepare the Audit process for configuration management systems.™ Create Epics, features, and user stories™ Excellent knowledge of Payment Cards Life Cycle.™ Ensure high levels of customer service orientation and application of bank policy in external staff.™ Audit for consistency in banking processes and review.™ Inform clients of new products or product enhancements to further enhance customer relationships.™ Build a long-term personal relationship with clients through relationship calling efforts and social interaction.™ Plan and conduct special sales initiatives and events for prospective and existing clients.™ Analyzing market trends, planning, and identifying new unexplored segments of potential markets for business expansion.™ Handling team size of three executives and teamwork. Show less

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  PARAS HP GAS SERVICES

  Jun 2013 - Dec 2019

  PARAS HP GAS SERVICE

  d Team size of 21 staff member handling and business review.d Managing complete business operations with accountability for profitability; forecasting monthly/ annual sales targetsd Data Entry, Backend Process, and Transcription Process.d Prepare daily, weekly, monthly, quarterly & yearly dashboards & reports.d Handle all customer related issues.d Register and issue online gas connections on eCDMS software developed by TCS.d Handle online ticket issues of customers.d Handle day to day online activity and mails reply.d Possess strong Communication and Interpersonal skills for effective work relationships with all levels of personnel. d Good team player, quick learner, and detail oriented, organizational and report writing skills.d Having good knowledge of Incident, Problem, change & configuration.d Having good knowledge of Reports (Daily, Weekly & Monthly).d Having excellent knowledge of Power point presentation & excel chart.d Having basic knowledge of agile practices.d Handle all communication (SMS & Mails) & Bridge (Customers & Technical).d Prepare daily, weekly, monthly, quarterly & yearly dashboards & reports. Show less

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  Kyndryl India

  Feb 2020 - now

  Information Technology Service Desk Team Lead (Kyndryl IBM)

  Offering 10+ years of experience Responsibilities: Assisting 2 different account (22 Resources)24x7 in resolving technology-related such as software, hardware, mobile devices, and internet connectivity etc... Provided technical support for corporate users to include setting up computers, passwords, rights, and responsibilities using Active Directory (Computers and Users). Configured and installed software for end-users' desktops, scanners, terminals, and POS equipment. Performed password resets, break fix, printer support, network connectivity and VOIP troubleshooting. Developed and published the organization's first Standard Operating Procedures manual. Over 100+ different SOP have been created which have led to a substantial reduction in rework, decreased training time, and improved consistency of results. Incident/ Problem Management process execution and to manage the complete lifecycle. IT Service Management (ITSM) Manage Engine Tools enable IT operations organizations, specifically infrastructure and operations (I&O) managers, to better support the production environment Team Lead Client: Merico INDIA, Bharti Axa life, and general insurance. Bengaluru International Airport LTD (BIAL) & IMC Service Desk Project: Completed the transition & Team training of Analysts of 2 projects (IMC & BIAL). Assisting 2 different accounts (22 Resources)24x7 in resolving technology-related such as software, hardware, mobile devices, and internet connectivity etc... Monitored Service Desk performance against key performance indicators and service level agreements to ensure service and quality objectives were met. Took responsibility for assigned Incident, Change and Service Request tickets and ensure that all assigned tickets are handled appropriately and in compliance with internal OLAs & SLAs. Show less