Milind Bapat

Experience

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  Planethomes.IN

  Oct 2004 - May 2011

  Team leader Operations

  •Assigning monthly targets as per tenure of Customer service representative in the Team.•Motivating team to achieve monthly targets by appreciating performance in briefings and debriefings with rewards.•Call monitoring and feedback sessions on 1 to 1 basis with team members.•Also responsible to control team attrition; keep attendance track records and performance analysis for appraisals of the team members.•Responsible for the discipline of the team on the floor.•Responsible to coach team members by call analysis on 1 to 1 basis and continuously putting effort to improvise the area of opportunities for the team members.•Enhancing skills set of the team members by assigning them different roles in team as per tenure,•For example: A team member with highest tenure to walk the floor to assist and help other team members •Team interaction on weekly basis to share experience of the team members among each other.•Activity like listening team members calls by entire team and then rating the call on basis of opening of the call, listening skill, objection handling, offering solutions , closure of call etc., •Handling supervisor calls from customer to give the best possible solutions and to send required reports for the team to the team manager as per schedules Show less

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  IEIBS Akademia

  May 2011 - Sept 2013

  Manager Corporate Relations

  Working with Management colleges in and around Pune to enhance business opportunities by offering them end to end solutions as per their needs as a part of B2B sales which includes different kind of training like NLP, Mind Mapping etc.,Managing admissions process for different campuses of the company which also included • Counseling of students• Current data generation • Geographical data analysis of previous year students • Monitoring the day to day activities of calling team and student counseling team for Pune and Rest of Maharashtra•Sending reports on weekly, fortnightly and monthly basis to reporting authority.•Taking ice breaking sessions with students •Mentoring students for their internship projects•Identifying new institutions in the areas & territory and converting it into admissions sourcing partners under the concept accordingly•Delivering concept presentations to management, owners or decisions makers of or in institution.•Offering ACM (Akademia certified Mentors) to Key individuals from different educational institutions or degree colleges and partner with them to source admissions.•Approaching different multi center organizations in education sector to increase ACC (Akademia Certified Centers) across Pune and rest of Maharashtra to source admissions •Identifying different coaching classes and competitive exams centers and partnering with them to form batches under PEP (Progressive Education Partners) for sourcing admissions on bulk basis. Show less

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  Universal Training Solutions pvt ltd

  Oct 2013 - Dec 2014

  Team Manager

  Working with Teams to achieve monthly sales targets of enrollments, enhancing skill sets of counselors, taking team to next level •Assigning monthly targets to the teams•Motivating team with appreciation and rewards in team meeting •Giving plan of action to teams towards achieving targets• Helping counselors on calls for achieving set goals •Working with Team Leaders towards execution of plan of action on daily basis to complete their day to day activities and monthly goal •Working with operations team to complete the enrollment process •Helping students to co-ordinate for support •Taking team meetings at regular intervals to understand team challenges, difficulties team performance, changing plan of action as per requirements•Taking one on one sessions with team to understand their strength, weakness, area of opportunities, motivation etc, Show less

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  MIT School of Distance Education

  Jan 2015 - now

  Manager Sales