Adelina Tay

Experience

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  Certis

  Dec 2016 - Jul 2017

  Aviation Security Officer

  - Underwent training on : AVSO (Aviation Security Officer), TOPSIS (Threat-Oriented Passenger Screening Integrated System), Grooming Class, Customer Service, X-ray Operator.- Conduct access control duties at the terminals.- Screen passengers and their hand-held luggages for prohibited items before boarding the aircraft.- During peak times, we are require to manage 6-7 flights at a common gate.- Opening and closing the gate to ensure the safety of all airports user.- Resolved customer inquiries with personalised support.- Developed great time management, adapting and communication skills. Show less

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  Mdm. Lee

  Nov 2017 - Dec 2018

  English Tutor

  - Provided oral class, writing class and public speaking skills.- Monitor student's progress to mould a suitable learning scheme just for her.- Requires excellent time management skills to juggle between tight university schedules and teaching.- Developed the ability to work under pressurised circumstances.

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  SIXTH SENSE SDN BHD

  Jan 2020 - Feb 2020

  Copywriter

  - Create content that is engaging, informative, and encourages prospective clients to collaborate with the company.- Creating concise, persuasive text for multiple media (e.g. Ads, Blog Posts, Instagram, Facebook Page) - Doing detailed research, interviews and on-site visits.- Collaboration with creative specialists in the development of marketing projects and campaigns.- Creating email campaigns by crafting compelling subject lines and email content that encourages recipients to take action.- Worked with the social media team to develop posts that align with the overall marketing strategy. Show less

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  Self-employed

  May 2020 - Jan 2022

  Baker

  - Founder of Marble & Co.- Receive online cake orders and deliver to customer on time.- Bazaar joined : Riau Junction Food Trend and Sumbersari Food Trend. - Developed problem solving, leadership and delegation skills. - Self-handled and managed social media pages and advertising. - Provides real-time customer service.

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  Vilo Gelato

  Jan 2021 - Dec 2021

  Gelato Server

  - Input customer orders and processed payment using Moka POS.- Provided on-the-job training and support to junior staff on serving techniques and payments.- Processed and managed online orders daily include GrabFood, Gojek and WhatsApp.- Counted stock daily and provided management with order list.- Used bubbly personality to engage with customers and develop positive rapport.- Educated customers on the difference between ice cream, gelato and sorbets.- Maximised customer satisfaction by quickly addressing and resolving complaints with food or service.- Completed opening, closing and shift change tasks in full to promote store efficiency. Show less

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  PT Kereta Api Indonesia (Persero)

  Feb 2023 - May 2023

  Passenger Marketing Intern

  - Monitored consumer patterns, anticipating changes and maintaining marketing strategy relevance in dynamic landscape.- Created customer awareness of goods, services and special promotions with creative advertising strategies.- Conduct research on the recent market trend in the transportation field.

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  Unilever

  Jan 2024 - Jun 2024

  Marketing Intern

  - Assist in planning and executing marketing campaigns with event agencies.- Contribute to extending and creating product codes for imported products at Unilever's Malaysia plant.- Coordinate with Media and Audience Specialists to establish data collection link for campaign insights.- Collaborate closely with the legal team to draft contracts and NDAs for marketing initiatives.- Ensure point-of-sale materials (POSM) alignment with brand guidelines and objectives through effective communication with creative agencies.- Proactively engage with freight forwarders for delivery logistics.Assisted in the following Campaigns:1. Rexona x (G)I-DLE Guardian Flashmob2. Rexona x (G)I-DLE Watsons GLOW Studio3. Rexona x (G)I-DLE In-office Launch4. Rexona x (G)I-DLE Virtual Meet & Greet Show less