Gabriel Pang

Experience

• 

  Monzone Group

  Sept 2018 - now

  • Head of department for technical and engineering works on our dealership brand, THERMO KING.• Lead and manage tender projects related to refrigeration systems, including design, engineering, and implementation, to ensure successful project completion and adherence to customer specifications.• Develop and conduct training programs on installation, maintenance, and troubleshooting for both technicians and customers, ensuring a high level of technical competence and service quality.• Formulate and implement a practical risk management plan for the department, including establishment of a risk management team, conducting thorough risk assessments, and executing control measures to manage and mitigate risks effectively.• Organize and manage operations and manpower for the Health Promotion Board’s Mobile Dental Clinic, focusing on preventive maintenance and rapid response to breakdown repair services.• Review and address non-conformity issues within the organization, utilizing corrective and preventive actions to ensure compliance and continuous improvement.• Efficiently handle urgent assignments, such as coordinating replacement trucks during emergencies, demonstrating strong problem solving and decision-making abilities.• Collaborate closely with electric vehicle manufacturers to develop fully electric refrigerated trucks, contributing to Singapore’s vision of achieving 100% cleaner energy vehicles by 2040. Show less • Make strategic decisions regarding manpower allocations, transportation planning, material planning, and production scheduling to optimize efficiency and productivity.• Act as the lead planner for production schedules, ensuring that assignments are prioritized based on delivery lead times to meet customer expectations.• Maintain effective communication with salespersons and sales managers to provide updates on production progress and delivery timelines.• Generate daily trackers, weekly reports, and forecasts for management to track production progress and after-sales activities.• Take ownership of ensuring the quality of in-progress and final products, adhering to specifications and implementing continuous improvement initiatives.• Manage service recovery for defects, servicing, and repairs during the warranty period, focusing on customer satisfaction and retention.• Demonstrate the ability to handle emergency and urgent assignments efficiently and independently, such as requesting replacement resources like trucks when needed.• Provide recommendations for improving installation engineering works to enhance efficiency and quality standards. Show less

  • Manager (Head of Engineering Department, Refrigeration System)

    Jan 2022 - now

  • Operation Assistant Manager

    Sept 2018 - Dec 2021