Lou Hornbach

Experience

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  TRANZACT

  Sept 2014 - May 2018

  Performance Manager

  Achieving growth and hitting sales targets by successfully managing the sales team.Designing and implementing a strategic sales plan that expands company’s base and ensure its strong presence.Meeting with the Director of Sales and Vice President of Sales regularly to review results and strategize.Review of reports to uncover areas of opportunity and maximize results.Coaching and interacting with the agents on my team daily.Managing recruiting, objectives setting, and performance monitoring of sales representatives.Staffing and Payroll Show less

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  Allied Marketing Group

  May 2018 - Jul 2019

  Sales Director

  Oversee the selection and opening of a new sales office in Lutz FL.Staffing and training the agents that I select to join our team.Successfully completed the opening of the Lutz office.Managing recruiting, objectives setting, and performance monitoring of sales representatives.Utilized KPI to uncover areas of opportunity and maximize results.Exceeding the sales metrics set for month over month.Maximized P/L to make our office profitable quickly.Built office to 40 productive agents during my tenure.Payroll. Show less

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  Ensurem

  Aug 2019 - Jul 2021

  Contact Center Supervisor

  Review of reports to uncover areas of opportunity and maximize results.Coaching and interacting with the agents daily.Managing recruiting, objectives setting, and performance monitoring of sales representatives.Interviewing and hiring sales staff.Meeting and coordinating with upper management to plan and execute sales and marketing strategies.

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  Rob Graham Enterprises

  Jul 2021 - now

  Director Of Operations

  Strategic planning and execution of all Call Center Operations.Management and leadership of the sales processes for the continuous improvement of the sales funnel.Tactical emphasis on sales numbers, quality management, workforce planning, recruiting, coaching, and training.KPIs to include call efficiency, abandonment rate, conversion rates, staffing utilization, acceptable turnover, and financial performance.Implemented and utilized CRM to manage all of our company's relationships and interactions with customers and potential customers.Increased staff size by 33% during my tenure.Exceeded sales projections by 22% while improving quality and compliance scores.Conversion improved every month vs. previous year due to enhanced training and coaching. Show less